What are the responsibilities and job description for the Customer Service Specialist position at System One?
Job Title: Customer Service Specialist
Location: South San Francisco, CA
Hours/Schedule: Mon- Fri 8am-5pm
Type: Contract
Overview
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects. The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Responsibilities
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Location: South San Francisco, CA
Hours/Schedule: Mon- Fri 8am-5pm
Type: Contract
Overview
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects. The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Responsibilities
- Provide a high level of customer service
- Provide full time phone coverage
- Suggest new programs and or projects to promote customer service
- Determine appropriate action to take to resolve customer issues
- Determine when it is appropriate to escalate customer issues to management
- Work with Finance, Product Distribution and Customers to resolve disputes
- Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
- Stay informed of current industry practices / trends
- Participate in the development and maintenance of department defined quality standards and measures
- Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
- Support corporate values
- Remain flexible to ever changing customer needs and requirements
- Order Management
- Process customer orders accurately
- Review inventory to determine appropriate customer order commitment.
- Maintain follow up on customer order issues.
- Interact with key customer purchasing personnel to advise of order status
- Ensure adherence to appropriate laws, regulations and programs
- Administer customer return process
- Act as a liaison between customer, third party provider and COMPANY to facilitate customer returns.
- Ensure accurate posting of credits and debits in accordance to policy
- Ensure timely turnaround of customer authorizations
- Support COMPANY Sales initiatives
- Participating in the product launch process to ensure a positive outcome
- Administer special programs
- BA preferred
- HS Diploma required
- 1-2 year's of experience
- Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
