What are the responsibilities and job description for the Genesys Cloud Engineer - REMOTE work position at System One?
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
*** REMOTE WORK ( Eastern Time Zone business hours )
Genesys Cloud Engineer
- Design, develop, configure, and implement Genesys Cloud Interactive Voice Response (IVR) call flows including skills configuration, queue management, and routing logic
- Create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment
- Develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications
- Collaborate with other team members to gather and analyze requirements
- Document user stories and technical specifications in Jira
Required Qualifications (Skills, Experience, Education, Certifications) :
- Experience with Genesys Cloud platform development and configuration
- Demonstrated experience with IVR system development and call flow design
- Jira
- Java
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
#M1
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