ITOM ServiceNow Architect (Secret clearance)

ITOM ServiceNow Architect 
Secret clearance is required to start 
Springfield, Virginia - onsite

Seeking an IT Operations Management (ITOM) ServiceNow Architect with proven experience with ServiceNow Discovery, the ServiceNow Common Services Data Model (CSDM), Service Mapping, and Discovery. This role requires hands-on experience with successful ServiceNow deployments and integrations including designing, configuring, scripting, and implementing the technical solution of the CSDM and ITOM aspects of the ServiceNow platform.

Responsibilities:
•    Design, configure, script, and implement the technical solution of the CSDM and ITOM platform, handing off to in-house ServiceNow team for ownership
•    Collaborate with the Program’s in-house ServiceNow team on the ServiceNow architecture and requirements for ITOM, Discovery, the CSDM, and Service Mapping, including ensuring requirements are documented in Epics and Stories
•    Solution, develop, and implement capabilities within the ServiceNow platform, collaborating with and following the in-house ServiceNow team’s software development processes
•    Work with program representatives to implement the ServiceNow CSDM and align data and content to the model
•    Evaluate and recommend appropriate ServiceNow modules and features to address specific business needs
•    Design and develop ServiceNow Tables, Fields, Forms, and Access Controls
•    Create Business Rules, ACLs, Client Scripts, UI Policies, UI Macros, UI Scripts, and Catalog Forms
•    Use JavaScript to develop solutions for requirements that cannot be satisfied through configuration
•    Troubleshoot and repair common configuration issues in ServiceNow
•    Automate activities on the ServiceNow platform using Flow Designer and/or Workflow Engine
•    Build data sets and transform maps for importing data from other sources into ServiceNow
•    Integrate ServiceNow with external systems using JDBC, REST, SOAP, and Integration Hub
•    Perform research in response to questions and requests for information and document responses in the form of knowledge articles and white papers
•    Provide the necessary technical guidance enabling comprehensive ServiceNow solution designs, including application architecture, data models, workflows, and integrations
Establish and communicate ServiceNow technical governance standards regarding data quality, security and access controls
•    Communicate technical concepts to non-technical users effectively
•    Document all technical work in ServiceNow for knowledge transfer with program teams and Customers
 
Required Qualifications:
•    Minimum of 7 years of ServiceNow development experience
•    At least 10 years of related IT experience
•    Bachelor’s Degree
•    Experience with ServiceNow ITOM, CSDM, and CMDB
Experience in designing, implementing, and configuring ServiceNow applications
•    Experience migrating users from legacy systems to ServiceNow and the ServiceNow CSDM
•    Experience creating Business Rules, ACLs, Client Scripts, UI Policies, UI Macros, UI Scripts, and Catalog Forms
•    Proficiency in JavaScript for developing solutions that cannot be satisfied through configuration
•    Strong technical knowledge of integrating ServiceNow with external systems.
 
Preferred Qualifications:
•    Any of the following ServiceNow certifications:
o    ServiceNow Certified Technical Architect (CTA)
o    ServiceNow Certified Implementation Specialist – Service Mapping (CIS-SM)
o    ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery)
o    ServiceNow Certified System Administrator (CSA)
•    Consulting experience for Enterprise IT transition initiatives
•    Experience working in an Agile development environment
•    Experience leading and advising multiple projects simultaneously.

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