What are the responsibilities and job description for the Onsite Support Technician position at System One?
Job Title: Onsite Support Technician
Location: Spring Grove, PA
Type: Contract, 6 months (with potential for extension)
Hours/ Days: Day Shift (on-call)
Onsite Support Technician Description:
Provide onsite IT support to internal users, focusing on end-user devices and business-critical applications. The role includes hands-on technical work, mentoring junior technicians, working across multiple buildings, and engaging in local IT projects.
Onsite Support Technician Roles and Responsibilities:
Onsite Support Technician Preferred Qualifications:
Onsite Support Technician Key Competencies:
Onsite Support Technician Work Environment & Physical Requirements:
Location: Spring Grove, PA
Type: Contract, 6 months (with potential for extension)
Hours/ Days: Day Shift (on-call)
Onsite Support Technician Description:
Provide onsite IT support to internal users, focusing on end-user devices and business-critical applications. The role includes hands-on technical work, mentoring junior technicians, working across multiple buildings, and engaging in local IT projects.
Onsite Support Technician Roles and Responsibilities:
- Manage laptop and desktop rollovers at the local mill
- Provide technical support for PCs, mobile devices, printers, peripherals, IP phones, and conference room tech
- Offer support for Zebra label printers, handheld scanners, and specialty devices used in operations
- Troubleshoot and support PBX systems, RingCentral/VoIP phones,
- Configure, install, and test hardware/software; ensure accurate documentation in the ticketing system
- Maintain accurate asset inventory using Lansweeper, including updates after deployment or relocation
- Work collaboratively with the Service Desk, Telecom, Process Automation, Maintenance, and other teams
- Participate in local IT projects including hardware refreshes, network upgrades, and printer deployments
- Evaluate and assist with network cable runs, Wi-Fi, and infrastructure expansion efforts
- Provide courteous, professional customer service to end users
- Follow up to ensure issue resolution and satisfaction
Onsite Support Technician Preferred Qualifications:
- Associate’s, Bachelor’s, or Technical Degree preferred
- CompTIA certifications preferred (A , Network , etc.)
- 1–2 years of onsite IT support experience
- Working knowledge of:
- Microsoft Windows, M365, iOS, Android
- Active Directory and SCCM
- PC and mobile device hardware
- Local network troubleshooting and VoIP fundamentals
- Experience with ticketing systems and asset management tools (e.g., Lansweeper)
- Familiarity with manufacturing or industrial environments is a plus
Onsite Support Technician Key Competencies:
- Strong technical troubleshooting and prioritization skills
- Self-motivated, organized, and comfortable working independently
- Positive attitude, strong communication, and professionalism
- Able to work independently with minimal supervision
- Excellent customer service and communication with understanding of customer support processes and urgency
Onsite Support Technician Work Environment & Physical Requirements:
- Work includes exposure to manufacturing conditions such as humidity, machinery, noise, and dust
- Frequent walking and movement between buildings; occasional crawling or climbing required
- Must be able to distinguish color, and possess close/distance/depth vision
- Some exposure to airborne particles or vibration; safety gear is mandatory
Ref: #706-IT York
