Organizational Change Management

Description:
To provide support on the department’s organizational change management and communication efforts. Implement strategic organizational change management and communications objectives. Promote organizational communications objectives and facilitate discussions for successful implementation of high impact, large scale projects and strategic initiatives.

Responsibilities
• Develop, implement, and evaluate organizational change management strategies/solutions and consult with business unit senior management and executives
• Develop, implement and maintain organizational change management model and methodology
• Serve as facilitator and active, visible organizational change management coach to project and initiative sponsors, business Senior Executives, management and stakeholders
• Build and maintain effective relationships with team members, management, key stakeholders
• Ensure compliance with the organization's ISD standards, practices and processes
• Ensure clear, concise and effective communication of material
• Recommend, develop, and maintain complete and accurate documentation for supported environments
• Systematically apply structured process to equip people to lead, participate in and adopt change to meet desired business outcomes
• Develop actionable and targeted organizational change management plans – including communications, sponsor roadmap, coaching, training and resistance management plans
• Direct organizational change management components of projects through the planning, analysis, design, implementation and transition phases
• Conduct business needs/impact assessment and alignment with organizational objectives
• Evaluate and measures effectiveness of internal communications and training plans
• Create measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of individual and organization-wide changes
• Identify resistance and performance gaps to develop, recommend and implement corrective actions
• Collaborate with Senior Executives and management to implement OCM and communications objectives
• Facilitate meetings/groups of cross functional team members in the implementation of strategic activities and initiatives
• Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis
• Perform other duties as assigned

Qualifications:
• Bachelor’s Degree in Business Administration, Computer Science or related field, or the equivalent combination of education, training or experience.
• Experience in implementing major components of large scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment
• Experience in technology or an understanding of technology governance
• Strong research, analytical and problem solving skills
• Experience in exercising initiative, producing desired results and achieving objectives
• Strong skill in translating information and developing insights
• Effective skill interacting with staff, management, stakeholders and vendors diplomatically and tactfully
• Experience in leading, guiding and mentoring others
• Broad and enterprise-wide view of the business and its relationships to Information Technology
• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management
• Strong verbal and written communication skills
• Desired – Working knowledge of banking/financial industry standards and practices
• Desired – Working knowledge of the organization's products, services, programs, policies and procedures