What are the responsibilities and job description for the Service Desk Technician (hybrid) position at System One?
Service Desk Technician
Washington, DC - Hybrid
Must be able to obtain a Public Trust clearance
Currently hiring for a Service Desk Technician to support the U.S. Mint.
- Confers with staff, users, and management to establish requirements for new systems or modifications
- Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location
- Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities
- Develops training materials and procedures, and/or trains users in the proper use of hardware and software
Qualifications:
- Bachelor's with 5 - 8 years of service desk support experience (or commensurate experience)
- Clearance Required: Ability to maintain a public trust clearance
#M2
Ref: #850-Rockville (ALTA IT)
