What are the responsibilities and job description for the Spare Parts Representative-Aftermarket position at System One?
Job Title: Spare Parts Representative
Location: York, PA
Type: Full time, Direct Hire
Hours: Mon-Fri 7am-4pm Onsite
Spare Parts Representative Overview
Position Summary: The Spare Parts Representative is the main point of contact for customer inquiries and orders related to parts and rebuilds. This role requires a motivated, customer-focused individual who will deliver excellent service, prepare quotes, process orders, and ensure customer satisfaction.
Spare Parts Representative Responsibilities
Spare Parts Representative Requirements
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
Ref: #706-IT York
Location: York, PA
Type: Full time, Direct Hire
Hours: Mon-Fri 7am-4pm Onsite
Spare Parts Representative Overview
Position Summary: The Spare Parts Representative is the main point of contact for customer inquiries and orders related to parts and rebuilds. This role requires a motivated, customer-focused individual who will deliver excellent service, prepare quotes, process orders, and ensure customer satisfaction.
Spare Parts Representative Responsibilities
- Respond to customer inquiries (phone, email, in person) regarding parts availability, pricing, and delivery timelines.
- Help customers identify the right spare parts based on equipment specs and technical requirements.
- Proactively engage with key customers to understand their needs and leverage past orders for upselling opportunities.
- Prepare accurate quotes, ensuring correct pricing and lead times.
- Follow up on quotes, convert inquiries to sales, and meet sales targets.
- Upsell and cross-sell additional products and services.
- Collaborate with the Spare Parts Sales Manager to strengthen customer relationships.
- Enter and process orders in the ERP system.
- Work with logistics and supply chain teams to ensure timely delivery.
- Collaborate with internal teams (production, supply chain, procurement) for timely delivery of aftermarket products.
- Source aftermarket parts from suppliers, negotiating pricing and delivery terms.
- Provide input into demand planning and inventory management.
- Address and resolve customer complaints or issues promptly and professionally.
- Provide technical support, collaborating with technical teams as needed.
Spare Parts Representative Requirements
- Two-year degree in business or technical field preferred.
- 5-7 years of experience in spare parts sales for an equipment manufacturer.
- Proven experience in customer-facing roles with excellent service skills.
- Strong knowledge of supply chain management, planning, and procurement.
- Proficient in Microsoft Office and ERP systems (Infor Visual knowledge is a plus).
- Proven sales and customer service experience in manufacturing or industrial sectors.
- Ability to interpret technical information, part drawings, and specifications.
- Excellent communication, time management, and decision-making skills.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
Ref: #706-IT York
