What are the responsibilities and job description for the Sr Manager, Medical Quality & Compliance position at System One?
Job Title: Sr Manager, Medical Quality & Compliance
Location: Lawrenceville, NJ
Hours/Schedule: Mon - Fri, Business Hours - HYBRID
Type: Contract, Potential for extension or conversion to permanent
Responsibilities
Requirements
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan
Ref: #568-Clinical
Location: Lawrenceville, NJ
Hours/Schedule: Mon - Fri, Business Hours - HYBRID
Type: Contract, Potential for extension or conversion to permanent
Responsibilities
- Ensures Medical Information case generated within our markets are reviewed and measured against our quality standards and reported in a timely fashion in accordance with company policies and procedures.
- Assist with identifying quality trends and develops quality improvement plans to enhance processes and delivery of Medical Information in his/her assigned area(s).
- Ensures audit readiness both internally and externally within his/her area(s) of responsibility.
- Performs other duties and projects as assigned. Assist with maintenance of compliance related training records in the electronic Learning Management System (LMS).
- Provide subject matter expertise during audits.
- Review and analyze training and QA data to improve performance and to provide excellent customer service by enhancing the customer experience.
Requirements
- Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.
- Must be detail oriented and have excellent listening skills and ability to analyze and recognize subtleties in a conversation.
- Must possess proven customer service skills.
- Must also possess a high level of energy and motivation.
- Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
- An advanced degree is required; Pharm D preferred
- 1-2 years of experience managing Medical Information programs to deliver better customer experience is preferred
- Prior Quality Assurance and/or training experience is preferred
- Strong business acumen with knowledge of the evolving healthcare landscape
- Solid organizational and time management skills, proven project management
- Demonstrated ability to collaborate across a multifunctional organization and lead by influence
- Fluent in English both written and spoken
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan
Ref: #568-Clinical
