System Support Engineer

Systems Administrator
Top Secret 
Salary is negotiable 
Chantilly, VA 
Security CE 

Responsibilities:

• Production support of applications deployed on Linux system for an Identity and Access Management Program.
• Troubleshoot and resolve system/operational incidents
• 24/7/365 shop - shift is M-F UNLESS there is a crisis and you must be willing to support off hours calls in troubleshooting when a high priority incident occurs
• This production support of applications supporting the IAM program
• Perform root cause analysis for operational incidents
• Analyze system performance and take corrective action
• Assist Tier 2 with resolving complex system and end user problems
• Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
• Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
• Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
• Work with deployment and ISP teams to support baseline deployments to operations
• Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur
• BS degree and 6 years of experience
• Ability to quickly learn new software and IT concepts
• Strong problem solving and decision making skills
• Self-starter with an ability to work in a team environment and independently
• Familiar with program applications: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
• Experience scripting in a Linux environment using Shell and Bash
• Background in COTS integration and custom code development

• Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)
• WebLogic
• Linux/UNIX experience
• LDAPs
• PKI authentication

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