What are the responsibilities and job description for the Business Services Coordinator position at System Scale Corporation?
Office Manager – Louisville, KY
Join a Company Where You’re More Than an Employee – You’re an Owner!
Are you looking for a career that offers stability, growth, and a true sense of belonging—without the rigid corporate feel? At System Scale, we’re not just a company; we’re a 100% employee-owned team where your hard work and dedication directly impact your financial future.
We’re looking for a highly organized, detail-oriented Office Manager to support our Louisville, KY office. This is a fast-paced, hands-on role, working closely with our service and sales teams to ensure seamless day-to-day operations and outstanding customer service.
Total compensation in year one will include base salary of $47,840, plus bonus and retirement contribution averaging 25% of base pay.
What You’ll Do:
As Office Manager, you’ll be responsible for a variety of administrative, accounting, and customer service tasks that keep our office running smoothly.
Key Responsibilities:
Client Communications:
- Answer inbound calls, schedule service requests, and route inquiries efficiently.
- Maintain accurate records in our CRM (Salesforce) and coordinate service installations.
- Ensure customer satisfaction by providing prompt and professional responses.
Accounting & Office Administration:
- Process invoices, collections, purchase orders, and bill coding with accuracy.
- Approve time sheets and support payroll processing.
- Manage order fulfillment and inventory documentation.
Quality & Compliance:
- Review test certificates and maintain customer equipment records.
- Oversee internal training and quality assurance initiatives to uphold high service standards.
What We’re Looking For:
We need a detail-driven, organized, and proactive professional who thrives in a dynamic office setting.
Key Skills & Attributes:
- Dependable, efficient, and detail-oriented – you keep everything running smoothly.
- Strong multitasker – comfortable managing multiple priorities in a fast-paced environment.
- Excellent communicator – clear written, verbal, and listening skills.
- Team player with a positive attitude – willing to help wherever needed.
- Customer-focused – comfortable speaking with customers and ensuring their needs are met.
Required Experience:
- Office Management: Previous experience in an Office Manager or Administrative Manager role.
- Customer Service: Background in handling inbound calls, customer service, and client coordination.
- Accounting & Admin: Experience in invoicing, collections, and purchase order processing.
- Tech-Savvy: Proficient in Microsoft Word, Excel, Outlook, and Salesforce (or similar CRM).
Why Join System Scale?
At System Scale, you’re not just working for a company—you’re building your future as an owner. Our 100% employee-owned structure means that when the company succeeds, you succeed.
- 100% Employer-Funded Retirement (Averaging 25% of your salary annually!
- Profit-Sharing Bonuses – rewarding your contributions to our success.
- Comprehensive Health, Dental, Disability, and Life Insurance.
Compensation:
Total first-year compensation (including retirement contributions) will exceed $60,000 with room for growth!
Ready to take ownership of your career? Apply today and join a team that values your skills and rewards your hard work!
Job Type: Full-time
Pay: $47,840.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Office management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $47,840 - $60,000
