What are the responsibilities and job description for the Service Operations Manager position at System Scale Corporation?
Lead with Ownership: Become a Service Operations Manager at System Scale
Location: Nashville, TN
Are you ready to take your career to the next level—with a real ownership stake in your future? At System Scale, we’re not just a company—we’re a 100% employee-owned team where your success directly impacts your financial future. As an employee-owner, you’re more than a manager; you’re a leader driving growth, innovation, and value—for the company and for yourself.
We’re looking for a dynamic Service Operations Manager to lead our team in Nashville, TN. In this role, you’ll be responsible for operational efficiency, technician development, customer satisfaction, and business growth within your territory. You’ll shape the future of your team while contributing to the growth of the business you have ownership in.
What You’ll Do:
- Drive Performance: Set, track, and achieve goals using key performance indicators (KPIs).
- Lead and Develop Teams: Manage, mentor, and develop field technicians, ensuring top-tier service and growth.
- Financial Management: Oversee regional financial performance and create strategies to meet business goals.
- Business Growth: Identify new opportunities, expand territories, and foster strong customer relationships through site visits and consultative sales.
- Operational Excellence: Assist with administrative tasks including purchase orders, invoicing, and collections, ensuring smooth daily operations.
- Communication: Provide clear, timely internal and external communication, including emails, calls, and meetings.
What We’re Looking For:
- Proven management and business operations experience is required.
- Strong ability to manage key performance metrics with the ability to drive results.
- A natural leader with the ability to motivate, inspire, and develop high-performing teams.
- Excellent communication skills—written, verbal, and interpersonal.
- Strong problem-solving skills and a proactive, solutions-oriented mindset.
- Ability and willingness to engage in business development and customer relationship management.
Preferred Qualifications:
- Bachelor’s degree in Business, Operations, or a Technical field (preferred but not required).
- Proficiency with Salesforce, Microsoft Word, Excel, Outlook, and other business applications.
- Experience in team management, inventory control, and scheduling.
- Technical aptitude is a must; metrology experience is a plus, but we’ll train the right candidate.
Why System Scale?
At System Scale, you’re not just managing a team—you’re helping lead a company you own. As an employee-owner, you’ll enjoy:
- Company-Provided Vehicle
- 100% Employer-Funded Retirement Plan (averaging 25% of your salary annually!)
- Bonuses & Commissions based on performance
- Comprehensive Health, Dental, Disability, and Life Insurance
- Paid Time Off for work-life balance
Compensation:
Your total compensation package (including vehicle, retirement, and performance-based incentives) is expected to exceed $100,000 in your first year, with plenty of growth potential as you drive business success.
Ready to own your future and lead with purpose? Apply today and join a company where leadership means more—because it’s yours.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $75,000 - $100,000
