Citrix VDI Architect

About Us:

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Job Summary:

The types of project the subject expert will focus on expertise for design and development of a CUI VDI environment, Window systems and images, technical and engineer support, and one-on-one training to identified System Administrators. Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment. This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.

Responsibilities:

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment
• Monitoring of VDI platform with various client tools Netscaler, ControlUP)
• Support will include:
  VDI End-User Sessions
  VDI Stack
  Level-2 management and technical support
  Ensuring virtual sessions are working as intended
  Handling IT- VDI related requests or inquiries received by client helpdesk
  Ensuring all Citrix platform server systems under management have updated software patches
  XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
  Ensure high levels of client satisfaction for the products/solutions which are supported
  Addresses all technical questions around VDI and Citrix
  Participate in client meetings to update team members
  Ability to be the technical Subject Matter Expert within the domain
  
• Qualifications Skills, Experience & Qualifications :
  Advanced system testing tool knowledge & experience
  Strong technical experience with the following technologies: * Citrix Xen Desktop
  Citrix Xen Server
  VMware (vSphere)
  Ability to work well within a team environment
  Experience with Workflow analysis
  Technical collaboration for client problem solving
  Ability to apply best practices to ensure maximum amount of production
  Ability to provide one-on-one training to teammates
  

Qualifications:

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Effective communication skills (written and oral).
Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
Team member training.
Citrix Administration Certification
Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): Ability to effectively communicate with large or small groups of people through written or spoken communication
Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.
Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.
Develop update processes and work with team members to maintain currency in the VDI environment;
Technical expertise a must.

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.