What are the responsibilities and job description for the Help Desk Technician position at System Soft Technologies?
Summary :
This role provides Level II and III support for hardware / software issues, including installations, troubleshooting Windows, Active Directory, Office 365, and Exchange.
Strong customer service skills a must.
Responsibilities :
- Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. (Level II & III support)
- Installs hardware and software on workstations.
- Utilizes ticketing system, when necessary (Salesforce or similar).
- Troubleshoot Active Directory, Office 365, and Outlook.
- Manage and create technical documentation.
- Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
Qualifications :
