HR SERVICE DELIVERY COORD

Position: HR Service Delivery Coordinator

Department: HR Employee Service Delivery

Shift: 8am-5pm

Status: Full-time/ 80 hours per pay period

Facility: Premier System Support/ Hybrid

As a vital member of our Employee Experience Center, you will be the first point of contact for employees and managers seeking assistance with HR-related inquiries, ensuring exceptional service delivery and support. In this role you will research issues to diagnose and resolve employee issues related to a variety of HR functions such as onboarding, new hire orientation, verification of employment, employee data change requests (e.g. name, address, position changes), benefit and compensation inquiries, wellness programs, tuition assistance, HR technology navigation, employee relations and other HR-related matters, escalating complex issues to appropriate parties as needed.

The Employee Experience Center Coordinator will accurately document employee interactions and issue resolutions in the HR Service Now platform or designated HRIS (Human Resources Information System), maintaining thorough and organized records for future reference. The incumbents in this position must adapt quickly in a constantly changing environment to provide up-to-date and correct information to employees across a wide variety of functions and locations. Effective communication skills are essential when engaging with HR business partners, specialists, and other departments to address employee needs and ensure seamless resolution of inquiries. The position contributes to the effective delivery of HR administrative services such as ordering supplies, assisting with HR employee file maintenance, compliance document audits, and tracking.

It is the expectation that employee inquiries will be answered through a one call – one case resolution and that our Employee Experience Center Coordinators respond promptly and professionally to employee inquiries via phone, email, and other communication channels.

Additionally, this position may on occasion support the HR division with ongoing and special projects such as maintaining the Premier Health Brand Store, recognition and service award programs, HR Service Now upgrade testing.

Minimum Level of Education Required: High School completion / GED

Preferred educational qualifications: Associates or bachelor’s degree in human resources, Business, or related area

Licensure/Certification/Registration: PHR or SHRM-CP Certification (preferred)

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Preferred experience: Previous experience in a customer service or HR support role preferred.

Other experience requirements: Experience reconciling cash or credit card transactions a plus.

Knowledge/Skills:

• Demonstrated proficiency with MS Office (PowerPoint, Word, Excel) required
• Strong organizational skills
• Effective oral and written communication skills
• Must display tact and diplomacy, as well as professionalism
• Maintain a high degree of confidentiality
• Ability to prioritize tasks and to delegate them when appropriate
• Excellent time management skills with a proven ability to meet deadlines
• Must stay abreast of key organizational HR policies and procedures
• Proficiency with or ability to quickly learn the organization's technology and HRIS systems
• Strong commitment to providing excellent customer service and issue resolution
• Ability to critically think
• Ability to troubleshoot
• Dealing with ambiguity
• Capacity to function well in a high-paced environment