What are the responsibilities and job description for the INFRASTRUCTURE ARCHITECT position at System Support?
Dayton, Ohio 45402
Full-Time / 8:00 AM - 5:00 PM
DEPT: DIGITAL HEALTH TECHNOLOGY TRANSFORMATION INFRASTRUCTURE SYSTEMS SERVERS
Infrastructure Architect – Epic Deployment
- Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training , and non‐production needs
- Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of Epic system
- Understanding performance metrics, monitoring system performance, and troubleshooting issues
- Assisting in the configuration and troubleshooting of integrated third party software and peripherals
- Managing logins for different types of access, including login behavior and working environment configuration
- Applying platform and Epic upgrades and updates to production and non‐production components
- Responding to emergency and after‐hours issues
- Engaging in capacity planning exercises to ensure adequate system resources
- Collaborating with technical teams and Epic to ensure proactive support
- Writing and maintaining scripts to improve system management tasks
- Participating in your change control process for all planned application and technical activities
- Maintaining and testing processes related to business continuity
- Following vendor and Epic best practices for hardware and software configuration
- Providing advanced-level guidance to team members
Education:
Associate Degree w/10 years job experience or Bachelor Degree w/6 years job experience
Degree in Computer Science, Business Administration, Electrical/Computer
Certification: Epic ECSA preferred
Experience: Technical experience is demonstrated by advanced knowledge in: Citrix, Servers, and preferably Microsoft Azure. Experience providing cost-effective solutions coordinated with multiple entities or multiple teams required. Demonstrated ability to technically contribute as a Technical Lead to strategic and tactical projects. Experience with presentation platforms such as Citrix, VMWare, Azure Virtual Desktop, etc.
Skills/Other:
-
- Advanced-level skills in problem-solving and analytical reasoning
- Initiative and judgment to make appropriate decisions in potentially critical situations
- Excellent organizational skills
- Ability to perform multiple tasks simultaneously
- Effective interpersonal and communication skills
- Ability to work under sometimes-stressful conditions in emergency situations or heavy workload
- Physical strength and agility for such activities as moving/installing equipment, to a maximum of 40 lbs. in confined spaces
- Willingness to stay as long as it takes to resolve critical problems. This is a 7-day by 24-hour requirement.
- Willingness to travel between local sites
- Willingness to carry and maintain provided communications equipment and to be available for on-call support
