What are the responsibilities and job description for the SR TECHNOLOGY ENGINEER position at System Support?
The Senior Technology Engineer position provides advanced level design, installation, administration and maintenance of Premier Health’s IT infrastructure, with an emphasis with Cisco Telecom Technologies, Call Manager, Unity, VOIP gateway, SIP, PRIs, and dial plans. Troubleshoots all aspects of the Cisco Voice and Data network. Candidate should also have experience and knowledge of Local Area Network (LAN) and Wide Area Network (WAN), Servers, Storage, Transport circuits and datacenter infrastructure.
This senior level position will have a technical focus in specific areas such as VoIP and Unified Communications, Systems and Storage, and Network or Network Security. Leads and/or participates in advanced technology projects. Maximizes infrastructure reliability, availability and performance through monitoring, troubleshooting, updates and collaborating with infrastructure architects, vendors and consultants. Works with architects to set and manage infrastructure standards. Leads by example in standards compliance and change management. Handles technical problems with little to no supervision. Integrates advanced technical skills with knowledge of the business to provide effective network solutions. Provides guidance and mentoring to colleagues and promotes teamwork.
Education
Minimum Level of Education Required: Associate degree
Additional requirements:
Type of degree: Associate Degree with 10 years of experience or Bachelor Degree with 7 years of experience
Area of study or major: Computer Science, Business Administration, Electrical/Computer Engineering, Telecommunications, related degree in Information Technology
Preferred educational qualifications: N/A
Position specific testing requirement: N/A
Licensure/Certification/Registration
Based on area of focus:
Network, VoIP and Unified Communications
CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) or CCDA (Cisco Certified Design Associate) or UCCIS (Cisco Unified Contact Center Enterprise Specialist) or CIVND (Cisco Video Network Specialist) or CCT Routing & Switching recommended
Systems and Storage
LPIC (Linux Professional Institute Administrator, Engineer, Enterprise Professional), RHCE (Red Hat Certified Engineer), RHCSA (Red Hat Certified Systems Administrator, LFCS (Linux Foundation Certified Systems Administrator) recommended
MCSA (Microsoft Certified Solutions Associate), MCSE (Microsoft Certified Solutions Expert) recommended
VCP (VMware Certified Professional), VCAP (VMware Certified Advanced Professional), VCIX (VMware Certified Implementation Expert), VCDX (VMware Certified Design Expert) recommended
CCA (Citrix Certified Associate), CCP (Citrix Certified Professional), CCE (Citrix Certified Expert) recommended
Experience
Minimum Level of Experience Required: 7 - 10 years of job related experience
Prior job title or occupational experience: Network Engineer, Network Security Engineer, Telecom Engineer, Voice or VoIP Engineer, Unified Communications Engineer, Server Engineer, Systems Engineer, Systems or Network Administrator preferred.
Prior specific functional responsibilities: Network Engineering, Network Security, Unified Communications, VoIP Engineering, Systems Administration, SAN Administration, Citrix Administration
Preferred experience: On call support for a 24/7 operation. Healthcare Industry.
Other experience requirements: Advanced level knowledge of Cisco Unified Communications. Design, manage, and maintain a complex infrastructure consisting of Call Manager, Unity, VOIP gateway, SIP, PRIs, and dial plans. Troubleshoots all aspects of the Cisco Voice and Data network.
