CRM Integration Architect

Position Summary:

THIS IS AN APPLICATION DEVELOPMENT POSITION THAT REQUIRES SALESFORCE APPLICATION DEVELOPMENT EXPERIENCE. The Department of Safety and Professional Services (DSPS) is an organization dedicated to protecting Wisconsin citizens while promoting economic growth and stability. We are seeking a motivated and detail-oriented CRM INTEGRATION ARCHITECT III with strong development experience to join our team and drive strategic initiatives that enhance our operations and deliver value to our constituents and business partners.

This individual will collaborate with stakeholders to gather requirements analyze problems/solutions and other Agile team members to develop reliable, secure code and lead development projects from inception to completion, ensuring alignment with organizational goals.

DET, which supports DSPS, is seeking a motivated and detail-oriented Salesforce/MuleSoft developer

The developer will play a dual role, focusing on both Salesforce application development and MuleSoft/integration development.

3 Years of Experience:

Required Strongly Desired

CRM and Integration experience Familiarity with cloud platforms like AWS, Google, Azure, etc.

Apex and Omniscript development Experience with containerization

Visualforce and Lightning components development Anypoint Studio

Developing integrations/APIs (i.e. REST, SOAP, or other web services) Version Control Systems

Experience managing MuleSoft Anypoint platform Experience developing SOQL and SOSL

API design, development, and integration patterns

Data transformation

MuleSoft connectors (i.e. Salesforce, HTTP, DB, JMS, FTP, SAP, etc.)

IBM IIB/ACE knowledge and experience

Example Responsibilities

Salesforce Developer:

• Apex Programming, Lightning Components, and Custom Objects and Fields: Write custom business logic using Apex, develop custom user interfaces using Visualforce pages, build dynamic, modern user interfaces using Lightning Web Components (LWC) or Aura Components, create and manage custom objects, fields, and relationships based on business requirements.

• Provide support and troubleshooting for ongoing Salesforce issues reported by users or administrators. Regularly monitor the Salesforce environment to ensure system health, uptime, and performance.

• Implement Salesforce security best practices, such as sharing rules, field-level security, and role hierarchies, to protect sensitive data.

• Develop Salesforce workflows within and between systems.

MuleSoft/CRM Integration:

• Cross Platform Outbound: Design, build and test integrations that require data to be collected with the CRM system and flow into the data integration layer for consumption by external systems.

• Cross Platform Inbound: Design, build and test integrations from external systems and update the CRM, apply changes to the CRM design to house additional information.

• Build, configure, and test Integrations: Use the Mule Anypoint Studio to create integration flows, connecting different systems, databases, and third-party services using internally developed standards and best practices.

• Security Best Practices: Implement robust API security using protocols like OAuth 2.0, JWT, Basic Authentication, and API keys.

• Monitor APIs and Integrations: Use Anypoint Monitoring and Anypoint Visualizer to track the performance and health of API applications and integrations.

• Performance Tuning: Optimize integration flows for performance and scalability, identifying bottlenecks and optimizing them for better response times.

Collaboration & Communication:

• Client Interaction: In some roles, interact directly with clients or customers to understand their integration needs and provide support for their integration use cases.

• Foster strong relationships with internal and external stakeholders to ensure alignment and support for projects.

• Requirement Analysis: Collaborate with business analysts, architects, and other stakeholders to gather integration requirements and translate them into technical solutions.

• Cross-Team Collaboration: Work with other teams (e.g., backend developers, front-end teams, infrastructure teams) to ensure seamless integration of various components and systems.

Top Required Skills & Years of Experience:

• At least ten years of experience as a Salesforce Developer as well as strong experience as a MuleSoft Developer

• Strong understanding of enterprise application development

• Excellent analytical, problem-solving, and decision-making skills

• At least 5 years of application architecture experience

Nice to Have Skills:

• Azure DevOps/Enhancement/issue tracking system experience

• CI/CD pipelines

• DevSecOps