What are the responsibilities and job description for the Customer Service Representative position at Systemart, LLC?
General Responsibilities:
- Answer all incoming calls within Veolia’ standards.
- Respond to all customers inquiries and complaints.
- Schedule and communicate service orders to the Service and Meter Technicians.
- Ensure all service orders are complete.
- Process all customer payments, prepare daily deposits, maintain cash reports.
- Open and distribute incoming mail.
- Maintain customer files.
- Maintain active collections process adhering to business processes.
- Calculate, process and post customer billing adjustments.
- Comply with all company processes, procedures, S.O.P.s and work rules.
- Perform other clerical duties as necessary.
Education/Equivalent:
High School Diploma or equivalent required
Work Experience Needed:
1-2 years of experience in office customer service
Special Skills/Abilities Needed:
- Excellent telephone skills
- Good interpersonal skills
- Good computer skills and knowledge of Microsoft Word and Excel
- Good verbal and written communications skills
- Good problem-solving abilities
- Valid driver’s license
- Able to multi-task and prioritize work
- Able to work under pressure and respect deadlines
Essential Functions:
Physical: Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.
Sensory: Must be able to see, hear, speak clearly, and converse in English.
Mental: Must be able to read, write, and compute simple math problems.
Bi-lingual would be a huge plus but not required.
Requirements:
40 hours/week
Monday - Friday, 8am - 5pm with an hour for lunch and occasionally Saturday will be required
Salary : $19 - $20
