Service Manager (Crane/Hoist)- to $120k - Reputable and stable employer!!

A leader in the overhead crane industry is seeking a Service Manager to join their growing team in Raleigh, NC! This company has been successful for 38 years and their primary goals are to exceed their customers’ expectations by providing them with the highest quality resources.

ESSENTIAL FUNCTIONS:

New Business Development:

• Develop a plan to target and systematically visit businesses to evaluate the potential of their becoming a customer; includes site visits.

• Works with customer to offer full range; Parts, In-House, Service, Warranty.

• Meet agreed upon KPI’s for new/returned customers and projects.

Inspections:

• Develop and create quotes for potential new inspections customers; includes, gathering information concerning crane inventory, correct points-of-contact, and new customer information.

• Ensure coordinators have relevant information to schedule job correctly; advise technicians, of execution plan if one is needed or required.

• Review inspection reports periodically for quality control of technicians.

• Review inspection reports/findings and review with customer and answer questions.

Break Downs/Service Calls:

• Be available to support technicians in field with advice, technical expertise and hands-on mentoring.

• Help troubleshoot issues for repairs.

• Serve as quality control for technicians work in the field when needed.

• Advise customers if issue needs a greater project or upgrade.

Technical Support:

• Advise on training plan for technicians (in-house and outsourced).

• Help with technician evaluation.

• Be available to support technician if needed in field.

• Teach/coach/mentor technicians in all aspects of work.

• Participate in discussions on company policy and procedures for best customer service.

Administration:

• Independently develop and create complete quotes for self-generated jobs.

• Become proficient in our CRM and utilize to drive work.

• Work with vendors to get right parts/components.

• Keep track of quotes, customer requests, assigned tasks, and jobs; consistently follow-up on all in timely and organized manner

QUALIFICATIONS

 5 year(s) of experience with hoists and cranes

 Strong mechanical and electrical abilities

 Familiar with a variety of the field’s concepts, practices, and procedures.

 Associates Degree in electrical/mechanical systems and/or military technical training

 Must be able to pass background checks allowing access to military, state, and federal institutions

 Knowledge of general labor and construction of cranes

 Experience with high voltage (220v, 240v, 480v) and 3 phase motors

 Able to read electrical blueprints and voltage meters

 Must have a valid driver's license and able to be covered under Company’s liability insurance

 Scissor lift/boom lift experience