What are the responsibilities and job description for the Customer Support Representative position at Systemedx, Inc?
Systemedx Inc. is a growing healthcare technology firm that powers a complete electronic medical record and practice management software package for medical practices. Our number one goal is customer satisfaction.
We currently have a Full-Time Monday thru Friday position available in Cullman. The Customer Support Representative will provide application support to our clients including user assistance in navigating the system, as well as resolving technical issues related to the system itself. By maintaining frequent voice and email contact with clients, the representative manages our clients' expectations and experience in a way that results in high customer satisfaction. This is a technical entry-level position and a degree is not required.
Pay:
- Starts at $13.00 per hour
- After becoming familiar with the system, you will have the opportunity to earn additional pay through client-billable activities such as designing forms and workflows
- Paid biweekly
- Quarterly bonus system
Essential Functions:
- Provide telephone and email support to our clients including user assistance in navigating the system, as well as resolving technical issues related to the system itself
- Create and maintain case documentation for open client incidents, including a complete description of the problem, what actions have been taken, client impact and next steps
- Perform QA testing, root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
- Setting client expectations and managing sensitive client situations
- Any other duties as applicable to the position
Specific Job Skills
- Must be able to work in the office during set office hours
- Capacity to function and multitask in a fast-paced environment
- Ability to listen to instructions and follow them without repetition
- Excellent problem solving skills
- Required understanding of project management principles
Benefits
- Paid vacation time, sick time, and holidays
- Medical, dental, and life insurance
Potential Growth Opportunities
- Software Analyst - Tier 2
- Project Manager
- Programmer - Tier 1
*Applicants must be currently authorized to work in the United States on a full-time basis.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $13