What are the responsibilities and job description for the Professional Services Consultant position at Systemedx, Inc?
Systemedx Inc. is a growing healthcare technology firm that powers a complete electronic medical record and practice management software package for medical practices. Our number one goal is customer satisfaction.
We currently have a Full-Time Monday thru Friday position available in Cullman. The Professional Services Consultant will provide services to our clients that are project-based and focus on solving client-specific problems, workflow challenges, and implementing new features for existing clients. By maintaining frequent voice and email contact with clients, the consultant manages our clients' expectations and experience in a way that results in high customer satisfaction. This is a technical entry-level position, and a degree is not required. You are not expected to know how to use the software as training will be provided.
Pay:
- Starts at $13.00 per hour
- After becoming familiar with the system, you will have the opportunity to earn additional pay through client-billable activities.
- Paid biweekly
- Quarterly bonus system
Essential Functions:
- Focus on solving client-specific problems, workflow challenges, and implementing new features for existing clients
- Work cooperatively with colleagues to achieve shared goals, including sharing knowledge and expertise
- Perform QA testing, root-cause analysis, develop logical conclusions, and suggest appropriate workarounds for clients
- Setting client expectations and managing sensitive client situations
- Any other duties as applicable to the position
Specific Job Skills
- Must be able to work in the office during set office hours
- Capacity to function and multitask in a fast-paced environment
- Ability to listen to instructions and follow them without repetition
- Excellent problem solving skills
- Required understanding of project management principles
Benefits
- Paid vacation time, sick time, and holidays
- Medical, dental, and life insurance
*Applicants must be currently authorized to work in the United States on a full-time basis.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $13