Call Center Customer Service Specialist (Healthcare/Spanish)

MUST be Bilingual (English/Spanish)

Summary

• Customer Service Specialist- will handle inbound and outbound calls in a call center.
• You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
• The role includes providing testing support, product overview and basic technology instructions.
• Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.
• Bilingual-English/Spanish candidates preferred but not required.

Job Responsibilities:

• Handling of Inbound and Outbound customer calls.
• Must have excellent phone etiquette.
• Collects, receives, and records INR and other results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms
• Provides assistance in the use of digital platforms
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

EDUCATION AND EXPERIENCE

Required:

• High School Diploma/GED
• 2 years of experience in a Customer Service environment.
• Working within a Call Center environment and working off a que
• Would prefer experience in healthcare, medical environment, but not required.
• High attention to detail and good attendance must be a top priority.
• Proficient with MS Office suite (Word, Excel, Outlook)
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

Language:

• Bilingual-English/Spanish candidates preferred, but not required

Job Type: Contract

Pay: $21.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• call center: 2 years (Preferred)
• healthcare: 2 years (Preferred)
• Spanish: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• inbound and outbound calls: 2 years (Preferred)

Ability to Commute:

• Orlando, FL 32801 (Preferred)

Work Location: In person

Salary : $21 - $22