What are the responsibilities and job description for the Call Center Technical Support Specialist (Healthcare/Spanish) position at Systems Ally?
100% Onsite Role
Orlando, Florida
VAD Customer Service
Selected Candidate will start as soon as screenings clear
- Assignment Synopsis: Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
- This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus.
Top 3 skills you’re looking for on resume:
- Time management, professional communication with good phone etiquette, detail, and team oriented
Additional information:
- Will extend month to month- Need someone that is reliable, able to understand the systems and call expectations.
- Do not need anyone that will be doing it their own way.
- Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.
Primary Location | Supporting Locations: Orlando, FL
The Opportunity
This position works out of our Orlando, FL location. Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.
Responsiblities
- Maintain a customer base in the Remote Patient Monitoring platform.
- Accountable for VW enrollment calls and equipment training / set up.
- Accountable for Compliance follow up.
- Conduct customer monthly calls
- Place supply and Equipment orders
- Follow up with Vendors as necessary.
- Ability to work reports and follow through on orders placed.
- Ordering, Shipping, Confirmation of Delivery and RMA if needed.
- Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
- Resolve or report any problems that may occur.
- Assist with implementation of workflow productivity improvements.
- Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
- Understand and adhere to all business processes and procedures.
- Maintain a culture of accountability.
- Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications
- Minimum of One year of Customer Service experience
- MS Office knowledge
- Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications
- Associate degree or equivalent work history
- Some data processing experience preferred.
- Spanish Speaking Preferred but not required.
- Previous experience/knowledge with Apple products is also helpful in this role.
Competencies
- Excellent interpersonal and phone etiquette skills
- Detail & Team Oriented
- Professional communication Skills
- Excellent Time Management Skills
- Ability to multi task
Job Type: Contract
Pay: $21.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- call center: 2 years (Preferred)
- healthcare: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- inbound and outbound calls: 2 years (Preferred)
- MAC or Apple products: 1 year (Preferred)
- Technical support / IT Support: 2 years (Preferred)
Ability to Commute:
- Orlando, FL 32801 (Preferred)
Work Location: In person
Salary : $21 - $22
