Documentation Clerk

This is for a 100 percent onsite support role in Livermore, CA. with Client Connected Health

Selected Candidate will start as soon as screenings have cleared

• Will be supporting role only- No inside sales calls will be required
• This position will be office/customer service role supporting the Inside Sales Team.
• Is not within a call center- they need good attention to detail and ability to work and catch on quickly-
• Needs to be able to multitask and be proactive getting projects completed when directed and lined out by one of the Sales team members.
• Candidates must have excellent computer skills to be able to jump in quickly and learn customized system-
• Looking for candidates that have a high attention to detail with quality work and balance that with speed of getting the projects completed in a timely manner.
• They will start off following up on a backlog of missing paperwork from clinics and offices will be faxing documents, communicating with offices regarding status, etc.
• This is a true office support role- will wear many hats-
• Depending upon performance, will lead to other responsibilities within the team.

The Opportunity

• This position works out of our Livermore, CA location in the Client Heart Failure division.
• Our rapid diagnostics solutions are helping address some of the World’s greatest healthcare challenges.
• As the Inside Sales Support Representative, you will primarily handle faxing of documentation requests to our clinic customers.
• You may also manage inbound voice mail from customers and outbound calls for information requests.
• The Inside Sales Support Representative provides general assistance, as needed, to support the Sales team to achieve and maintain customer satisfaction with our clinic customers and patient success and satisfaction with remote monitoring.

Principle Responsibilities

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Faxes documentation requests to customers
• Assists Inside Sales with Inbound and Outbound customer calls, as needed.
• Promotes use of digital platforms.
• Provides assistance to customers, as needed.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Required Qualifications

• Communicate clearly and concisely, both in writing and verbally with others in a professional manner.
• Strong computer skills, proficiency navigating multiple websites and platforms.
• Proficient with Microsoft office programs and smart devices.
• Versatility, flexibility, and willingness to work within constantly changing priorities.

Preferred Qualifications

• High School diploma or equivalent
• Experience in a clinical environment
• Associates Degree

Physical Requirements

• Must be able to work sitting down for extended periods of time.
• Must be able to work with computer and multiple computer screens for extended periods of time.
• No lifting over 10 pounds required without assistance.

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• office/customer service: 2 years (Preferred)
• documentation: 2 years (Preferred)
• healthcare industry: 2 years (Preferred)

Ability to Commute:

• Livermore, CA 94550 (Required)

Work Location: In person

Salary : $25 - $28