What are the responsibilities and job description for the Medical Claims Specialist / Medical Billing Specialist (Healthcare) position at Systems Ally?
Role Title: Intake Specialist I
This is a Hybrid Role, and the candidate will need to be onsite at J23 on 3 days a week.
Work Schedule is : 3 days in office/ 2 days wfh – 9:00 am to 5:30 pm.
Contract Duration – 1 year
Responsibilities:
- Completes the intake process of complaints through phone, email and Complaint Intake Systems.
- Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
- Conducts the initial identification of the complaint code
- Coordinate the logistics for the complaint samples
- Partner with internal stakeholders for adverse events
- Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
- Leads translation services for reporting
- Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create
Qualifications:
- High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
- A minimum of 1-2 years’ experience within a call center, preferably in a healthcare setting
- Strong attention to detail, critical thinking, and can work independently with minimal direction
- High quality customer service skills
- Ability to express ideas clearly in both written and oral communications
- Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
- Computer skills and ability to navigate through software systems
- Strong prioritization and time management skills
Job Type: Contract
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Healthcare Call center environment: 2 years (Preferred)
- Complete intake process of complaints through phone/email: 2 years (Preferred)
- High quality customer service skills: 2 years (Preferred)
- medical claims background: 2 years (Preferred)
Ability to Commute:
- North Chicago, IL 60064 (Required)
Work Location: In person
Salary : $20 - $21
