QA Complaints Specialist (Pharma/Medical Device)

QA Specialist II/Product Complaint Analyst I

• The focus will be in the Product Complaints area Candidate will be performing assessment of efficacy reports.
• Seeking candidates with complaint intake or handling experience.
• The position will be detail oriented, and require review of attachments, labelling and detailed complaint report .
• Candidates must be able to make decisions independently.
• Additionally responsibilities may include project support, mailbox monitoring and cross-functional support within PMQA.
• A Bachelor Degree required. Preferred degree in technology or scientific background (MLT, LPN, RN).
• 0-3 years’ work experience in a cGMP related industry or in a clinical setting is preferred

Additional Information

What hours and days will this person be working? M-F 8-4:30/5

What are the top 5 skills/requirements this person is required have?

• Required Skill 1: Detail oriented
• Required Skill 2: Microsoft Excel Knowledge and Experience – sorting, filtering are a must
• Required Skill 3: Adaptive to change
• Required Skill 4: Self-starter/independent worker
• Required Skill 5: Taking initiative to improve/create efficiency

What years of experience, education, and/or certification is required?

• 1 year quality and/or complaint handling experience. Degree.

What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?

• 3-5 years quality and/or complaint handling experience. Degree in science, nursing, or equivalent.

What is the environment that this person will be working in (i.e. group setting vs individual role)?

• Cubicle environment, individual role

Is any testing required for this role? None

Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)?

• Yes, we do have the option to work remotely. Currently it is not a set number of days but flexible

Other notable details from the hiring manager about this role –

• this role requires sitting at a computer for long periods of time, candidate must be comfortable in that type of environment

Job Type: Contract

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Complaint handling: 1 year (Preferred)
• quality assurance background: 1 year (Preferred)
• pharma or medical device industry: 1 year (Preferred)
• CGMP: 1 year (Preferred)

Ability to Commute:

• Waukegan, IL 60085 (Required)

Work Location: In person

Salary : $22 - $24