What are the responsibilities and job description for the Assistant Director of Member Services position at Systems Ltd?
Details
Posted: 12-Mar-25
Location: Madison, Wisconsin
Type: Full Time
Salary: Minimum $62,000
Categories:
Facility Management
Salary Details:
Minimum $62,000 ANNUAL (12 months) Depending on Qualifications The minimum salary for this position is $62,000. The expected salary range for this position is $68,000 up to $73,000 for highly experienced candidates. Actual pay will depend on experience and qualifications. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Required Education:
4 Year Degree
Additional Information:
Hybrid/Remote is allowed.
Internal Number: 312356-AS
Job Summary:
Recreation & Wellbeing at the University of Wisconsin-Madison is seeking a dynamic, energetic, goal oriented, and innovative leader within the field of higher education and collegiate recreation. The Assistant Director of Member Services is a full-time employee under the direct supervision of the Director of Member Engagement. They will manage the member services program including staffing, membership sales, locker rentals, merchandise, and customer inquiries, and will supervise two Coordinators of Member Services, up to two professional interns, and approximately 150 part-time student employees.
They are directly responsible for the oversight of member services across the Nicholas Recreation Center and the Bakke Recreation & Wellbeing Center. They will oversee all of the hiring, training, and development of member services student employees. They are responsible for the creation and oversight of the member services budget, for the review and development of policies impacting member services, and for the cultivation of relationships within the division and across campus with a focus on enhancing student and member experiences. They will work to engage the greatest number of students as possible with Rec Well, while also pursuing opportunities to attract and keep more than 3,000 non-student members. They are directly responsible for the maintenance, upkeep, and day-to-day functionality of our comprehensive campus recreation software (Innosoft Fusion), and also of access control within our facilities. They will work directly with professional and student staff to plan and coordinate activities, assess problems, and develop solutions.
Responsibilities:
Manages a department of recreation that encompasses multiple comprehensive recreation programs. Oversees and performs activities including policy development and enforcement, program development and expansion, participant eligibility, and/or risk management. May supervise staff.
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
Bachelor's Degree in recreation, sports administration, higher education, or related field.
Preferred
Master's Degree in recreation, sports administration, higher education, or related field.
Qualifications:
Required:
Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $62,000 ANNUAL (12 months)
Depending On Qualifications
The minimum salary for this position is $62,000. The expected salary range for this position is $68,000 up to $73,000 for highly experienced candidates. Actual pay will depend on experience and qualifications.
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Additional Information:
University Recreation & Wellbeing (Rec Well)
Our mission is to move Badgers to play hard, get fit, and live well. We believe in the power of a team and the strength of a community. We lift each other up with our words, our actions, and our attitudes. We celebrate who we are, where we're from, what we believe, and why we're here. We are committed to providing a workplace built on mutual respect, understanding, and a spirit of collaboration and community. Rec Well is part of Student Affairs at the University of Wisconsin-Madison.
The University of Wisconsin-Madison
The UW is home to many of today's top thinkers, researchers, and leaders, who are, in addition to supporting the educational mission of the university, frequently sought out to help with emerging challenges across the country and the world. Guiding this commitment to public service is the Wisconsin Idea, a principle that education should influence people's lives beyond the boundaries of the classroom. We recruit the best, and we generously fund projects that seek to improve lives outside the borders of our campus, our state, and our country.
Madison, Wisconsin
Madison is a vibrant community with a rich balance of natural surroundings and urban amenities. Known for its lakes, trails, parks, and entertainment, Madison boasts a diverse economy with strong job markets in healthcare, technology, education, and government sectors. Surrounded by lakes and parks, Madison offers both natural beauty and rich culture, whether you enjoy hiking and biking or musical festivals and theatre. It consistently ranks high in safety, making it a great place for families.
How To Apply:
Please click the "Apply Now" button to begin the application process. As part of the application process, you will be required to upload a current resume and a cover letter addressing your work-related experience and qualifications related to this position. You will also be asked to provide contact information for three professional references. References will not be contacted until candidate is a finalist and will not be contacted without notifying the applicant.
Recruitment Contact:
Cameron Theisen
cameron.theisen@wisc.edu
Create a Job Alert for Similar Jobs
About University Of Wisconsin-Madison Recreation & Wellbeing
At University Recreation & Wellbeing, we practice what we preach. We work hard. We move fast. We aren’t afraid to fail, and we certainly aren’t afraid to stand out. As a growing team of over 100 professional staff members and 1000 student employees, we’re so much more than a building. We’re building a movement. And we’re looking for go-getting, limit-pushing, movement-loving people to join us. If this sounds like you, we hope you’ll consider applying for one of our open positions.Starting on Day One, your experiences, ideas, and strengths will be valued and leveraged to help us deliver mission-driven results. We are committed to creating and promoting an inclusive environment in which we celebrate the unique differences of each member in our community. We are proud to be an equal opportunity and equal access employer that embraces a diverse work environment.Join a team that feels more like a family. We put people first, dream big, and work hard together. We're building something special for Badgers -- get ready to hit the ground running.
Connections working at University of Wisconsin-Madison Recreation & Wellbeing
More Jobs from This Employer
https://careercenter.bluefishjobs.com/jobs/21150521/assistant-director-of-member-services
Posted: 12-Mar-25
Location: Madison, Wisconsin
Type: Full Time
Salary: Minimum $62,000
Categories:
Facility Management
Salary Details:
Minimum $62,000 ANNUAL (12 months) Depending on Qualifications The minimum salary for this position is $62,000. The expected salary range for this position is $68,000 up to $73,000 for highly experienced candidates. Actual pay will depend on experience and qualifications. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Required Education:
4 Year Degree
Additional Information:
Hybrid/Remote is allowed.
Internal Number: 312356-AS
Job Summary:
Recreation & Wellbeing at the University of Wisconsin-Madison is seeking a dynamic, energetic, goal oriented, and innovative leader within the field of higher education and collegiate recreation. The Assistant Director of Member Services is a full-time employee under the direct supervision of the Director of Member Engagement. They will manage the member services program including staffing, membership sales, locker rentals, merchandise, and customer inquiries, and will supervise two Coordinators of Member Services, up to two professional interns, and approximately 150 part-time student employees.
They are directly responsible for the oversight of member services across the Nicholas Recreation Center and the Bakke Recreation & Wellbeing Center. They will oversee all of the hiring, training, and development of member services student employees. They are responsible for the creation and oversight of the member services budget, for the review and development of policies impacting member services, and for the cultivation of relationships within the division and across campus with a focus on enhancing student and member experiences. They will work to engage the greatest number of students as possible with Rec Well, while also pursuing opportunities to attract and keep more than 3,000 non-student members. They are directly responsible for the maintenance, upkeep, and day-to-day functionality of our comprehensive campus recreation software (Innosoft Fusion), and also of access control within our facilities. They will work directly with professional and student staff to plan and coordinate activities, assess problems, and develop solutions.
Responsibilities:
Manages a department of recreation that encompasses multiple comprehensive recreation programs. Oversees and performs activities including policy development and enforcement, program development and expansion, participant eligibility, and/or risk management. May supervise staff.
- 20% May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
- 15% Provides leadership and direction regarding programmatic decisions, budgets, and logistics
- 30% Manages applicable software systems for program registration, sport management, and participation data
- 10% Develops and audits the unit budget
- 15% Prepares and analyzes statistical reports, evaluations, participation surveys, and program manuals
- 10% Facilitates the development of new programs and fosters relationships with existing student organizations
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
Bachelor's Degree in recreation, sports administration, higher education, or related field.
Preferred
Master's Degree in recreation, sports administration, higher education, or related field.
Qualifications:
Required:
- Two years of full-time, professional experience in collegiate recreation
- Experience supervising full or part time employees
- Experience supporting budget management and financial operations
- Experience utilizing Innosoft Fusion in a member services setting, including data input, member access, payment systems, and working with Fusion's support team
- Experience working in a team and supporting colleagues
- Demonstrated leadership, customer service, communication, and problem-solving skills
- Four years of full-time, professional experience in collegiate recreation
- Demonstrated ability to successfully lead, manage, and support full-time staff
- Experience working with a departmental budget, including budget creation, management, and the development of revenue forecasts
- Experience with business development
Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $62,000 ANNUAL (12 months)
Depending On Qualifications
The minimum salary for this position is $62,000. The expected salary range for this position is $68,000 up to $73,000 for highly experienced candidates. Actual pay will depend on experience and qualifications.
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Additional Information:
University Recreation & Wellbeing (Rec Well)
Our mission is to move Badgers to play hard, get fit, and live well. We believe in the power of a team and the strength of a community. We lift each other up with our words, our actions, and our attitudes. We celebrate who we are, where we're from, what we believe, and why we're here. We are committed to providing a workplace built on mutual respect, understanding, and a spirit of collaboration and community. Rec Well is part of Student Affairs at the University of Wisconsin-Madison.
The University of Wisconsin-Madison
The UW is home to many of today's top thinkers, researchers, and leaders, who are, in addition to supporting the educational mission of the university, frequently sought out to help with emerging challenges across the country and the world. Guiding this commitment to public service is the Wisconsin Idea, a principle that education should influence people's lives beyond the boundaries of the classroom. We recruit the best, and we generously fund projects that seek to improve lives outside the borders of our campus, our state, and our country.
Madison, Wisconsin
Madison is a vibrant community with a rich balance of natural surroundings and urban amenities. Known for its lakes, trails, parks, and entertainment, Madison boasts a diverse economy with strong job markets in healthcare, technology, education, and government sectors. Surrounded by lakes and parks, Madison offers both natural beauty and rich culture, whether you enjoy hiking and biking or musical festivals and theatre. It consistently ranks high in safety, making it a great place for families.
How To Apply:
Please click the "Apply Now" button to begin the application process. As part of the application process, you will be required to upload a current resume and a cover letter addressing your work-related experience and qualifications related to this position. You will also be asked to provide contact information for three professional references. References will not be contacted until candidate is a finalist and will not be contacted without notifying the applicant.
Recruitment Contact:
Cameron Theisen
cameron.theisen@wisc.edu
Create a Job Alert for Similar Jobs
About University Of Wisconsin-Madison Recreation & Wellbeing
At University Recreation & Wellbeing, we practice what we preach. We work hard. We move fast. We aren’t afraid to fail, and we certainly aren’t afraid to stand out. As a growing team of over 100 professional staff members and 1000 student employees, we’re so much more than a building. We’re building a movement. And we’re looking for go-getting, limit-pushing, movement-loving people to join us. If this sounds like you, we hope you’ll consider applying for one of our open positions.Starting on Day One, your experiences, ideas, and strengths will be valued and leveraged to help us deliver mission-driven results. We are committed to creating and promoting an inclusive environment in which we celebrate the unique differences of each member in our community. We are proud to be an equal opportunity and equal access employer that embraces a diverse work environment.Join a team that feels more like a family. We put people first, dream big, and work hard together. We're building something special for Badgers -- get ready to hit the ground running.
Connections working at University of Wisconsin-Madison Recreation & Wellbeing
More Jobs from This Employer
https://careercenter.bluefishjobs.com/jobs/21150521/assistant-director-of-member-services
Salary : $62,000
