Systems Support Clerk

As a Systems Support Clerk, you will be responsible of monitor ticket system, deploy & set-up computers, monitors, keyboards, mice & docking stations. Collect unused IT equipment from the accounts.

If you are looking for a career in the IT field, this is your chance! We offer full on-the job- training. This is an entry-level position.

Qualifications:

• High School Diploma or equivalent.
• 1 years of related work experience (IT, help desk, etc.) but is preferred not mandatory.
• Proficient with Microsoft Office programs.

Job Type: Full-time (1 shift).

Pay range: $19.50/ hr.

Benefits:

• 401k.
• Career growth opportunities.
• Dental insurance.
• Health insurance.
• Health savings account.
• Flexible Spending Account investments.
• Team member tuition assistance programs.
• Life insurance.
• Paid Time Off.

Schedule:

• Shift: 8:00am – 5:00pm Monday – Friday.

Duties:

• Daily Technical Support: Provide daily support with the ticket systems, operating systems, connectivity, and end-user applications.
• First Line of Support: Respond to end user calls, gather information to resolve issues, and escalate unresolved calls to Level 2 support if necessary.
• Customer Communication: Maintain clear communication, keeping them informed on the progress of their issues and ensuring satisfaction before closing tickets.
• Documentation and Feedback: Document all support requests thoroughly, test new applications, and provide feedback to management.
• Perform other duties as assigned.

Job Type: Full-time

Pay: $19.50 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Is the pay range in line with your salary expectations? (if not please specify)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20