What are the responsibilities and job description for the Engineering Product Manager position at Systems Technology Group, Inc. (STG)?
Title : Product Manager
Description :
STG is a Preferred Vendor of a major Automotive Firm in MI. The client is actively looking for multiple Product Manager . STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services. Crain s Detroit Business named STG to Michigan s Fastest Growing Companies list in both 2020 and 2019, Top IT Services Company s List in 2020, 2019, 2018, and Top Minority Business Enterprise List in 2020, 2019, and 2019. STG puts company CULTURE at the forefront of every business decision and employees are EMPOWERED and MEASURED for RESULTS. Both TEAMWORK and INDIVIDUAL Performance is recognized and rewarded. These positions are based in MI for a large Fortune 500 Automotive firm. STG will provide immigration and permanent residency sponsorship assistance to those candidates who need it.
- Description :
- The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager - Diesel / Transmission / Driveline to join the Technical Assistance team in Auburn Hills, Michigan, or as a remote working opportunity. The Global Service Commodity Manager - Diesel / Transmission / Driveline will be responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives.
- The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.
- The individual will be responsible for the following :
Champion for the resolution of product issues identified though Field Reporting, & various call center data trends.
Daily interaction with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
Primary internal global escalation point to ensure the timely release of pending field actions.
Primary liaison to direct Product Development and Customer Experience for appropriate repair methods and communication strategy.
Maintain awareness of all field issues impacting the respective commodity areas.
Maintain expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes.
Investigate, propose, and implement solutions for issues relating to Fixed First Visit.
Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service related projects.
Daily management of the commodity specific Field Technical Support team - including team member development, performance goals, and workload balance.
Other projects and tasks as delegated.
Resume Submittal Instructions
Interested / qualified candidates should email their word formatted resumes to Ms. Kavitha Shanmugham at kavitha.shanmugham@stgit.com and / or contact her at 248-712-6727. In the subject line of the email please include : First and Last Name –PM(MI).
