What are the responsibilities and job description for the Technical Services Supervisor position at Systems?
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We are Systems, LLC a leading manufacturer and designer of loading dock equipment. We continue to GROW and are seeking a motivated team player to join our organization.
This is a role within Systems' Customer Experience and Technical Support group. A successful incumbent is expected to (i) Directly supervise Technical Services personnel; prioritize, schedule, and delegate work assignments, and (ii) Responsible for approving timesheets, approving / tracking time off requests, and completing performance evaluations for direct reports. Requires 5 years of related experience, 2 years of supervisory experience and a minimum of a Technical school or associate's degree.
Technical Services Supervisor Overview :
- Directly supervise Technical Services personnel; prioritize, schedule, and delegate work assignments
- Responsible for approving timesheets, approving / tracking time off requests, and completing performance evaluations for direct reports.
- Ensure the completion and maintenance of all required paperwork, documentation, file, record, etc
- Develop improved processes and methods to increase departmental productivity
- Facilitate training sessions for subcontractors, dealers, customers, etc
- Promote safe practices regarding the operation, installation, and repair of products
- Demonstrate leadership and shows ability to communicate effectively at all levels of the company
- Ensure proper staffing to maintain phone and email queue
- Responsible for all technical writing including owner's manuals, TS Bulletins, ECNs etc
- Participate in discovery for legal issues as needed
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Group's and Systems' reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
- Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
- Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
- Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
- Lead and motivate individuals and teams to create a workplace culture that is consistent with the CGI mission, vision and values.
- Contribute to the team effort by accomplishing related results and participating on projects as needed
Technical Services Supervisor Qualifications
The pay range / rate of pay for this position is $68,900-$111,200; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and / or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
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We provide competitive pay, excellent benefits, work-life balance and a collaborative team environment! Benefits include paid parental leave, tuition reimbursement, health, dental, vision, and life insurance, short and long-term disability, generous 401(k) match, paid holidays and 3 weeks PTO accrual upon hire.
Check out our new video to find out more about what we do : https : / / youtu.be / ZOMEDfP-Obc
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence recruiting@chamberlain.com.
NOTE : Staffing agencies, headhunters, recruiters, and / or placement agencies, please do not contact our hiring managers via email or phone or other methods
Salary : $68,900 - $111,200
