Customer Service Coordinator

Customer Service Coordinator

Job Description

Sytech is a Precision Metal Fabrication company, the Customer Service Coordinator position is responsible for the critical coordination with customers developing comprehensive project plans including release schedules, milestones, and regular updated deliverables. We require this individual to be flexible and willing to always keep the external customers’ needs in mind; while maintaining Quality of Workmanship, Safety, Accountability, and Teamwork, which is vital to our mission.

Responsibilities include but not limited to:

• Coordinate the project implementation and delivery to ensure customer satisfaction.
• Coordinate the project activities to meet business goals.
• Track and monitor project execution to make sure that the customer requirements are met.
• Identify and support resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution.
• Develop process improvements to meet customer needs.
• Improve customer relationship by providing timely and accurate responses to their inquiries.
• Assist with the Data information input into the system, checking for accuracy and details of project.
• Validate project plan and schedule to incorporate any changes requested by customers.
• Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase.
• Inform project status, schedule and key issues to customers and management on regular basis.
• Perform negotiations on project activities with customer when required.
• Maintain and update a database of project related documents.
• Inform management of customer needs and business opportunities.
• Adjust the billing rates and estimations according to company’s policy.
• Other duties as assigned by the Customer Service Manager

Skills/Knowledge/Abilities

• 3 years of Customer Project experience or related experience
• 3 years’ experience in; business, metal manufacturing, materials science or related field required.
• Associates Degree preferred.
• Working knowledge of ISO 9001 requirements desirable.
• Advanced Microsoft Office Suite
• Detail oriented and organized with strong written and oral communication skills.
• Excellent interpersonal skills.
• Ability to multi-tasking.
• Strong analytical skills.

Physical Demands

• Frequently required to walk, sit, stand, type.
• Occasional lifting and/or pushing of carts with product to other workstations or shipping.
• Frequently required to reach with hands and arms.

Culture/Expectations:

All employees are expected to understand and maintain the core values of Sytech. The Core Values of Sytech are VITAL to the mission and to the future growth and the quality of the products that we manufacture.

Employees are always expected to act in a safe manner and ensure that those around them do not put themselves or others at risk. Safety is everyone’s responsibility. At ALL times working safely is a condition of employment.

All employees are expected to interact with other members of the organization in a professional and respectful manner with the goal of producing on-time and quality work being the highest priority. Friendly interpersonal relationships are encouraged, but performance and quality, focus and productivity are required.

All employees must maintain a professional attitude and approach to issues within the company, their own department, and other departments with which they interact.

This job description is not meant to be all inclusive of duties. Others can and will be assigned.

• 3 years of Customer Project experience or related experience
• 3 years’ experience in; business, metal manufacturing, materials science or related field required.
• Associates Degree preferred.
• Working knowledge of ISO 9001 requirements desirable.
• Advanced Microsoft Office Suite
• Detail oriented and organized with strong written and oral communication skills.
• Excellent interpersonal skills.
• Ability to multi-tasking.
• Strong analytical skills.

Physical Demands

• Frequently required to walk, sit, stand, type.
• Occasional lifting and/or pushing of carts with product to other workstations or shipping.
• Frequently required to reach with hands and arms.