Member Services Associate

Description

VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry.

If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a generous 401(k) plan with a company match of up to 4% of your compensation.

POSITION SUMMARY:

This is an entry-level position for someone who wants to learn and gain valuable experience. If you have various interests, enjoy serving in multiple roles, and want to work in a fun and dynamic atmosphere, apply today!

The purpose of this position is to provide consistent quality service, accurate information regarding all areas of club operations, and to monitor Member Services Desk, including but not limited to policies and procedure. 

With a can-do spirit and willingness to help wherever needed, you will thrive at VillaSport. In addition to the Member Services department, you may be trained and assigned to one or more of these club areas:

• Café
• Housekeeping
• Sports
• Facilities

COMPENSATION AND BENEFITS INCLUDE:

• Hourly rate of pay based upon relevant experience to the role. 
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.
• Flexible scheduling

QUALIFICATIONS:

• Excellent phone skills; ability to handle intermittent heavy phones
• Efficient, well-organized, able to handle a variety of duties simultaneously
• Previous customer service experience
• Bilingual a plus
• Minimum 16 years of age (certification requirements vary for café roles)
• Five-star customer service skills
• Excellent communication skills
• Good organizational skills
• Ability to quickly learn new tasks or technology
• Enjoy working in a fast-paced and varied environment where the customer is first
• Committed and flexible
• Outgoing, friendly and able to work with and serve all kinds of people
• Fast learner with a variety of interests
• High energy with a positive outlook and can-do spirit
• Team player who enjoys taking on new challenges
• Progress toward high school diploma or college degree preferred

Additional skills and certifications required may apply to work in various departments.

For more information about VillaSport, please visit our website at www.villasport.com.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs.  The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.

Qualifications