What are the responsibilities and job description for the Member Services Supervisor position at SYUFY GROUP?
Job Details
Description
VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry.
If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a generous 401(k) plan with a company match of up to 4% of your compensation.
POSITION SUMMARY:
This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all VillaSport members receive five-star service when entering and departing the club and when requesting changes to or information about their membership account.
COMPENSATION AND BENEFITS INCLUDE:
- Hourly rate of pay, based on relevant experience to the role. Full-time hours.
- PTO.
- Benefits package.
- 401K with dollar for dollar match up to 4%.
- Complimentary Club membership for you and your family.
- Discounts on Club goods and services.
QUALIFICATIONS:
- Five-star customer service and problem-solving skills.
- Excellent communication and phone skills.
- Highly proficient computer skills; able to learn new software and systems efficiently.
- Experience working for a high-end, high-touch, service-oriented business is a plus.
- Experience leading a team and being a part of a high-performing team.
- Experience working in a fast-paced, multi-faceted, customer-facing position.
- Servant leadership mindset.
- Outgoing, friendly personality with ability to work with and serve all kinds of people.
- Responsible and accountable; self-motivated.
- High energy with a positive outlook.
- Detail-oriented.
- College degree, progress toward a college degree, or equivalent skills gained through experience.
For more information about VillaSport, please visit our website at www.villasport.com.
EQUAL EMPLOYMENT OPPORTUNITY
It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.
Qualifications
