What are the responsibilities and job description for the City Desk Sales Associate position at Syverson Tile & Stone?
Wages: $17-$19/hr plus commission
We are seeking a highly organized and customer-focused City Desk Sales Associate to join our dynamic team at Syverson Tile & Stone, a leading distributor of high-quality wholesale tile products. The City Desk Associate will play a key role in managing customer relationships, processing orders, and ensuring a smooth overall customer experience. This is an excellent opportunity for someone with a strong customer service mindset and a passion for the tile industry to contribute to our continued growth and success.
Job Responsibilities:
- Customer Service: Answer customer inquiries in person, over the phone or via email, assisting with product selection, order details, and delivery information.
- Order Processing: Accurately process customer orders, ensuring all necessary details such as quantities, styles, and delivery times are confirmed.
- Product Knowledge: Stay informed about the full range of tile products, including sizes, finishes, and available stock, to provide expert advice to customers.
- Sales Support: Assist customers in selecting the right products to meet their needs, upsell additional items where appropriate.
- Data Entry: Maintain accurate customer and order records in the system, ensuring all order details are properly logged and tracked.
- Problem Solving: Address customer concerns or complaints in a professional manner, escalating to management when necessary.
Requirements:
- Experience: Previous experience in customer service, sales, or retail role is preferred. Experience in the tile or construction industry is a plus.
- Skills: Strong communication, organizational, and multitasking skills. Proficient with computers and office software (e.g., Microsoft Office Suite, CRM systems).
- Attention to Detail: Ability to handle multiple tasks accurately while maintaining a high standard of service.
- Customer-Focused: A friendly and professional attitude when interacting with customers.
- Team Player: Able to work effectively within a team and collaborate with colleagues across departments.
- Physical Requirements: Ability to lift boxes or tile samples, handle physical tasks, and stand or sit for extended periods.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17 - $19