Technical Trainer & Operations Support

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

Produce world-class HT&P technical training programs for internal HT&P technicians, mechanics, and other staff as well as external customers.

Responsibilities

Training delivery (50%)

• Provides technical training to newly hired technician trainees,
• Continues with periodic trainings through the Master Technician certification process,
• Conducts training sessions in accordance with established standards to ensure that
  
  

effective trainings are provided in a consistent and efficient manner,

• Provides technical training for customers’ technicians both at TDW and on-site at customer
  
  

location,

• Travels to customer locations and serves as a resource for further questions once training
  
  

has concluded,

• Works in a team with other trainers to develop and deliver a training program for
  
  

Mechanics,

• Provides training classes with an introduction to HT&P operations for TDW salesmen and
  
  

engineers,

• Ensures training classes comply with all Health, Safety and Environment requirements, and
  
  

presents a positive HSE attitude to customers and students;

TDW technicians’ certification (25%)

• Conducts performance evaluations in compliance with DOT regulations.
• Builds and maintains a mentoring relationship with trainees for the purpose of reinforcing
  
  

training,

• Certifies field coaches and field auditors who complete and evaluate on-the-job training,
  
  

Provides assistance with technical problems encountered on HT&P jobs, a source of

support for a new or developing technician,

• Conducts periodic audit of technician's work and identifies areas for improvement, reviews
  
  

technical field reports for completeness, and determines training needs and ensures

training is completed in a timely manner;

Reporting (15%)

• Reviews training records and work history for HT&P technicians and ensures all records
  
  

are current and that each training is properly recorded,

• Prepares follow-up reports for all training classes and reviews evaluations for ways to
  
  

improve classes,

• Submits expense reports, training reports, audit reports and job records in a timely
  
  

manner,

• Assists in designing training sessions that meet industry and TDW requirements and reevaluates these sessions on an on-going basis to discover areas for improvement
  
  

(including reading HT&P data to build presentations and tests);

HT&P Technical Work (5%)

• Lead/perform HT&P jobs, working in the field as needed
• Perform maintenance and repair work in the shop or in the field as needed
  
  

New products development (5%)

• Assists in new product and service testing to determine the viability of that product or
  
  

service.

Experience

• High school graduate or equivalent,
• Strong technical and interpersonal skills,
• A minimum of 2 years field operation experience with TDW HT & P equipment strongly
  
  

preferred,

• Experience working as a mechanic strongly preferred,
• Fluent in English is required,
• Travel from 10% to 40%.
  
  

NOTE: This is a DOT position and is considered to be Safety Sensitive.