What are the responsibilities and job description for the General Manager position at T.E. Spall & Son LLC?
Do you value- Integrity, Reliability, Innovation and Care?
Want to Lead a winning Team poised for success?
NE PA's most trusted and respected HVAC & Plumbing company, for the last 39 years, is looking for a General Manager to lead the team and ensure daily operational efficiencies while maintaining the high-quality culture and service delivery we’re known for.
Position Overview:
The General Manager at T.E. Spall & Son oversees the daily operations, strategic planning, budgeting, and overall KPI performance of the HVAC and Plumbing Departments. This role requires a strong leader with extensive experience in people and project management. The ideal candidate will have a basic understanding of a service business, excellent leadership skills, and a proven track record in management.
Key Responsibilities:
- Team Management: Lead, mentor, and manage department leaders. Provide training, support, and performance evaluations.
- Operational Oversight: Oversee daily operations to ensure efficient workflow and timely completion of service requests. Implement and enforce operational procedures and standards.
- Customer Service: Maintain high levels of customer satisfaction by addressing client concerns, resolving issues, and ensuring the delivery of exceptional service.
- Budget Management: Monitor and manage departmental budgets, including labor costs, materials, and equipment expenses. Identify cost-saving opportunities and ensure financial targets are met.
- Quality Control: Conduct regular inspections and audits to ensure compliance with industry standards, safety regulations, and company policies.
- Inventory Management: Oversee inventory levels of tools, equipment, and materials. Ensure proper stocking and minimize downtime due to equipment or supply shortages.
- Reporting: Generate and analyze reports on operational performance, including service metrics, customer feedback, and financial performance. Provide recommendations for improvements.
- Growth: Pursue new business opportunities to expand the client base and increase revenue.
- Build the Team: recruit, train and develop staff to build a skilled and motivated workforce.
Qualifications:
- Experience: Minimum of 5 years of Management experience, preferably in a service industry.
- Leadership: Strong leadership and team management skills with the ability to motivate and develop staff.
- Communication: Excellent verbal and written communication skills. Ability to effectively interact with customers, team members, and directors.
- Problem-Solving: Strong analytical and problem-solving abilities with a focus on finding practical solutions.
- Finance: Strong financial acumen, with experience in budgeting, forecasting, and cost control.
What We Offer:
- Competitive salary with performance-based bonuses
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off
- Opportunities for professional development and career growth
- Supportive and dynamic work environment
If you are a motivated and experienced General Manager looking to make a significant impact and lead a dedicated team, we encourage you to apply!
Job Type: Full-time
Experience:
- Management: 5 years (Required)
Ability to Commute:
- Carbondale, PA 18407 (Required)
Work Location: In person
