Resident Relations Assistant

TL;DR

You excel in promoting resident satisfaction, cultivating connections, having strong administrative experience, and building a friendly community environment. This role presents a unique chance to influence lives positively and make our residents feel appreciated and integrated. Come be a part of our team at T&H Realty Services, Inc.

What you will own & improve:

Providing Customer Service Support and Administrative Assistance: You will take steps beyond basic customer service to address issues that residents may experience and provide administrative assistance. This will be accomplished through a combination of problem-solving, communication, and empathy to address residents' issues and enhance their overall satisfaction effectively.

What you already know:

1. How to read, set up, and enforce a lease agreement: You understand that enforcing a lease agreement is a critical process for both landlords and Residents, ensuring that both parties understand their rights, responsibilities, and obligations under the contract.
2. How to read a Resident Ledger: Determine what is owed and post payments correctly.
3. How to use Google Calendar: To schedule and manage evaluations, property checks, and lease violations.
4. How to manage incoming calls and email management: You understand that quick response time to calls and emails leads to resident satisfaction and retention.

What you will learn:

1. Single Family Property Management: The in's and out's of a successful Single Family Property Management company. You will gain a thorough understanding of the products and services we offer to help our clients and customers and embrace our core values.
2. How to use our tool: You will receive a crash course in Trainual, Rentvine, Aptly, Tenant Turner, Ring Central, and more. Plus, you'll learn to leverage technology for automation and efficiency.
3. Key Management: How to effectively manage keys for occupied and vacant homes.
4. Lockbox Management: How to manage our lockbox system using Tenant Turner.
5. Office Supply Management: How to order and manage supplies for office and field staff.
6. Phone System Management: How to manage out-of-office communication via Ring Central.
   

How success is measured:

This role is simple: provide excellent customer service that leads to Resident satisfaction and retention.

Requirements:

1. High School Degree or GED required.
2. No experience required, but prefer at least one year of Property Management experience, preferably in Single Family.

Benefits:

1. Health/dental/ vision insurance
2. PTO
3. Retirement plan (Simple IRA)
4. Life insurance
5. Disability insurance
6. Annual bonus plan
7. Housing discount may be available

Job Type:

Full-time, in office, Monday - Friday 8:30 AM - 5 PM

Location:

T&H Realty Services, Inc.
760 E. 52nd Street
Indianapolis, IN 46205

T&H Realty Service is an Equal Opportunity Employer. For more information, please visit us at www.threaltyinc.com.

Please respond with your resume and salary requirements. Pay is dependent on the level of experience.

Salary : $18 - $23