Human Resource Support Specialist

JOB SUMMARY

The Human Resource Support Specialist is responsible for performing HR-related duties on a professional level and works closely with other members of Human Resources team. This position carries out responsibilities of general office support with a variety of activities and related tasks such as; answering all incoming calls to the main line, directing calls to appropriate team members, mail distribution, employment related request, requisition of supplies as well as additional office duties. This position reports to the Director of Human Resources.

Job Requirements

Minimum Education

• High school diploma or GED required.
• Associate’s or bachelor’s degree preferred.

Minimum Work Experience

• Experience in operating computers, filing, and maintaining filing systems. Experience in organizing, and human resources practices preferred.

Required Skills

• Ability to exercise poise, tactfulness, diplomacy, and good interpersonal skills in order to handle sensitive and confidential situations.

FUNCTIONAL DEMANDS

Physical Requirements

Sitting - 16 – 31%

Walking - 16 – 31%

Standing - 16 – 31%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

Visual and Hearing Requirements

Must be able to see with corrective eye wear if needed.

Must be able to hear clearly with assistance if needed.

Physical/Environmental requirements

Lifting - 0 -50 lbs, 50 or more with assistance

Carrying - 0- 50 lbs, 50 or more with assistance

Pulling - Up to 100 lbs

Pushing - Up to 100 lbs

OSHA Category

Minimal Potential for Direct Exposure

ESSENTIAL FUNCTIONS

• Answers main line for department and directs the caller to the appropriate team member. Will transfer a caller to a team member’s voice mailbox when the team member is unavailable.
• Greets and directs visitors.
• Takes and retrieves messages for various team members.
• Provides callers and applicants with information such as company address, directions to the company location, company website and other related information.
• Receives sorts and distributes incoming mail.
• Completes all employee record requests.
• Addresses thank you cards that come in to the department.
• Assists with other related duties such as filing and scanning of department documents.
• Creates and distributes company badges.
• Processes name changes for employees.
• Responds to external reference checks, verification of employment and loan forgiveness forms.
• Responsible for the ordering and stocking of supplies.
• Assists in planning and hosting organization wide events.
• Assists in open enrollment event. Enroll employees in health, dental, vision and flex spending plans.
• All other duties assigned.

ORGANIZATIONAL EXPECTATIONS

Human Resources Department

• Provides a positive and professional representation of the organization.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and T.J. Regional Health standards and/or standards from other accrediting bodies.

T.J. Pledge

I Will Show Compassion

• see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.

• recognize that each and every interaction I have at T.J. Regional Health matters

• show kindness and compassion towards my customers at all times

• be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

• maintain zero tolerance for abusive behavior

• listen and be willing to accept fault when I make a mistake

• never underestimate the power of an apology

• refrain from blame and judgment

• bring a sense of calm to stressful situations

I Will Collaborate With Others

• value myself and every coworker as an equal part of one GREAT team working together

• treat others in a way that I would like to be treated

• participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health

• foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults

• speak honestly, seek truth, and act with integrity towards my teammates

• value the uniqueness and expertise that each team member contributes to the whole

• meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

-smile - at everyone

• always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction

• follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away

• escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

• be a part of the solution when I am presented with a challenge

• embrace change and set the example for those around me

• accept openly when there are changes that T.J. Regional and/or I have no control over

• manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

• serve with passion

• view myself as an owner of T.J. Regional Health and act accordingly

• take responsibility for the physical appearance of T.J. Regional Health, including my work area

• go out of my way to daily thank and compliment my customers and coworkers

• dare to make a difference and be exceptional

• constantly try to improve myself and T.J. Regional Health

• speak positively about T.J. Regional, while at work and in public places outside of work

Education

• High School or equivalent or better