JOB SUMMARY
Responsible for daily assisting the Front Office / Assistant Office Coordinator with front office functions including but not limited to : meeting and greeting patients, registration, scheduling of appointments, insurance verification, filing, cashiering and collections, screens and directs telephone calls. Contributes and assists the physicians and staff to create timely, accurate, and quality healthcare. Reports to the Director of Clinic Patient Access
JOB REQUIREMENTS
Minimum Education
- High School Diploma or equivalent is required.
- Associate's or Bachelor's degree in business or related field is preferred.
Minimum Work Experience
Previous healthcare or Physician Practice experience preferred.Required Skills
Excellent customer skills.Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.Having the ability to speak clearly and concisely with patients and providers is crucial.Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.FUNCTIONAL DEMANDS
Physical Requirements
Sitting - =>
Walking - 16-31%
Standing - 1-15%
Bending / Squatting - 1-15%
Climbing / Kneeling - 1-15%
Twisting - 1-15%
OSHA Category
Minimal potential for direct exposures.
Visual and Hearing Requirements
Must be able to see with corrective eye wear.
Must be able to hear clearly with assistance.
Other Physical / Environmental Demands
Lifting - 0-50lbs, 50lbs or more with assistance
Carrying - 0-50lbs, 50lbs or more with assistance
Pulling - up to 100lbs
Pushing - up to 100lbs
ESSENTIAL FUNCTIONS
Accurately obtains and enters patient information into Medical Record database with little or no error.Professionally answers all incoming calls. Accurately records messages, and forwards calls appropriately. Completes follow up calls as needed.Collects co-payments. Accurately records and processes payments.Assists patients in scheduling, canceling, and rescheduling appointments. Completes patient appointment remindersDemonstrates strong organizational skills. Able to multi-task.Ability to work independently on assigned tasks as well as accept direction on given assignments.Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.Performs insurance verifications and uses HDX information to identify patient coverage status and amounts dueFloats to other areas as requested and responds to assignment with a positive attitude.Other duties as requested.ORGANIZATIONAL EXPECTATIONS
T.J Pledge
I Will Show Compassion
see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.recognize that each and every interaction I have at T.J. Regional Health mattersshow kindness and compassion towards my customers at all timesbe sensitive to the personal and private needs of every customerI Will Cooperate With Others
maintain zero tolerance for abusive behaviorlisten and be willing to accept fault when I make a mistakenever underestimate the power of an apologyrefrain from blame and judgmentbring a sense of calm to stressful situationsI Will Collaborate With Others
value myself and every coworker as an equal part of one GREAT team working togethertreat others in a way that I would like to be treatedparticipate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Healthfoster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insultsspeak honestly, seek truth, and act with integrity towards my teammatesvalue the uniqueness and expertise that each team member contributes to the wholemeet the need of the moment, regardless of whether or not it is considered part of my jobI Will Communicate
smile - at everyonealways introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interactionfollow the 10 / 5 rule : always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet awayescort any customer in need (visitors, patients) to their destinationI Will Adapt To Change
be a part of the solution when I am presented with a challengeembrace change and set the example for those around meaccept openly when there are changes that T.J. Regional and / or I have no control overmanage the expectations of others by explaining duration and next steps as often as neededI Will Be A Champion
serve with passionview myself as an owner of T.J. Regional Health and act accordinglytake responsibility for the physical appearance of T.J. Regional Health, including my work areago out of my way to daily thank and compliment my customers and coworkersdare to make a difference and be exceptionalconstantly try to improve myself and T.J. Regional Healthspeak positively about T.J. Regional, while at work and in public places outside of work
