CS Assoc. Expert - (Call Center) - Kingsburg, CA (Work on Site) - $20 HOUR

Customer Service Associate Expert
This is a Work from Site role.

$20.00 per Hour!!

T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of being fully vaccinated prior to the successful applicant’s first day of work.

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know by calling 1-844-873-9500.
In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.).

Be the Expert. Redefine Wireless.
Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customer's issues like a pro, picking up on subtle cues, customer rhythms, and then helping build a resolution mix that will make them customers for life. They’re YOUR customers and their experience depends on YOU!
What you’ll do in your role.
We’ll count on you to: * Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge, and support to resolve

• Provide outstanding service so customers stay longer – we bring our life experiences, knowledge, and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans
• We sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience
• Learn a lot – we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements
• Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it
• Support team initiatives and create an inclusive environment

The experience you’ll bring.

• You’re a pro on the computer
• You know how to balance multiple tasks at the same time
• Tech-savvy and have a passion for mobile devices and/or technology
• Passion for care and the ability to listen, problem-solve and deliver great solutions
• Sales oriented with an obsession with connecting customers to the things they love
• Ability to work as part of a team to achieve individual and team results
• You have the flexibility to work any shift, including nights and especially weekends
• Reside within commuting distance to the T-Mobile Customer Experience Center in Kingsburg, CA.
• Okay. You’ve seen what we’re looking for and you’re up to the challenge. Here’s what we can offer you in exchange for your outstanding work:
• $20.00 per hour plus serious bonus potential for top performers
• Benefits for full-time associates
• Medical, dental, and vision benefits
• Matching 401(k)
• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
• Generous paid time-off programs
• Phone service discounts
• Education reimbursement
• Serious growth potential for your career
• Fun, fast-paced environment
• This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Vaccination requirements. Masking may be required based on local and state guidelines.

Ability to commute/relocate:

• Kingsburg, CA 93631: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location