What are the responsibilities and job description for the Customer Experience Specialist position at T-Mobile (MobileOne, LLC)?
T-Mobile is seeking highly motivated and enthusiastic individuals to become part of our team as Customer Experience Specialists. As a key contributor to our retail success, you will focus on delivering an exceptional customer experience, ensuring customer satisfaction, and driving sales growth.
Key Responsibilities:
- Develop strong relationships with customers to understand their needs and preferences.
- Provide personalized recommendations to customers based on their requirements and interests.
- Upsell and cross-sell T-Mobile products and services to enhance customer satisfaction and drive revenue growth.
- Collaborate with the sales team to achieve sales targets and maintain a high level of customer satisfaction.
Qualifications:
- Previous customer-facing experience, preferably in a retail environment.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- A high-school diploma or equivalent and be at least 18 years old.
