Account Expert, Specialized Business

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As an Account Expert, Specialized Business at T-Mobile for Business, (TFB) you'll play a pivotal role in marketing our diverse portfolio of business products and services to both existing and new customers. This is a true hunter role where your primary focus will be mining and growing existing accounts while introducing specific products and services to underserved customers as a driven and persistent sales professional.

This is a hunter focused role where you will focus on mining and growing existing underserved accounts and achieve sales results for designated TFB products or services. By effectively managing accounts and using solutions-based selling, you'll analyze customer needs, find opportunities, and customize wireless voice and data products to maintain and expand our customer base.

This position requires a high volume of customer calls, appointments, emails, and other interactions within your assigned accounts. A driven and persistent sales professional with outstanding listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as a Specialized Business Account Expert.

Job Responsibilities:

• Customer Communication: Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments.
• Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs.
• Sales Process: Facilitate the entire sales process from the initial call to proposal and finalization of an order for each customer.
• Training: Attend all required product and service training to gain in-depth knowledge of T-Mobile products and services.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Education and Work Experience:

• High School Diploma/GED (Required)
• Associate's Degree (Preferred)
• 2 years Inside, outside, retail, or similar sales position Preferred
• 1-2 years Experience in customer service, sales and/or retention. Preferred

Knowledge, Skills and Abilities:

• Sales: Strong understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals. Experience in outbound sales and a consistent record of meeting or exceeding sales targets. (Preferred)
• Building Relationships: Ability to establish and cultivate initial client relationships, including setting up meetings and connecting with key contacts within the organization. Experience in managing first impressions, understanding client, and laying the groundwork for future business opportunities. (Preferred)
• Communication: Excellent communication and interpersonal skills, with the ability to effectively convey information and establish relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Organizational Skills Organizational Skills: Strong organizational skills and attention to detail, leading multiple tasks and priorities effectively. (Required)
• Self-Motivation Self Motivation: Self-motivated with a winning attitude, demonstrating initiative and the ability to work independently. (Required)
• Partnership: Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
• CRM CRM Systems: Familiarity with CRM systems like Salesforce and other sales enablement tools like Outreach, LinkedIn and ZoomInfo. (Preferred)
• Microsoft Office Technology: Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)

• At least 18 years of age
• Legally authorized to work in the United States


• Travel:
  Travel Required (Yes/No):No
  
  DOT Regulated:
  DOT Regulated Position (Yes/No):No
  Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $56,900 - $102,600, inclusive of target incentives

Base Pay Range: $39,830 - $71,820

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.