What are the responsibilities and job description for the Principal AI Product Manager, Technical position at T-Mobile USA, Inc.?
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
This position is an individual contributor role that will work on a hybrid schedule of at least three days in the Overland Park, KS or Frisco, TX office.Why Join Us?
As a Principal AI Product Manager, Technical, in the AI Center of Excellence, you will lead transformative efforts to design and deliver cutting-edge AI/ML solutions addressing complex challenges in Enterprise Resource Planning (ERP), specifically within Oracle ERP, as well as Finance, Procurement, and Supply Chain (FP&SC). This role combines strategic leadership, technical expertise, and business acumen to define and execute a vision that aligns AI innovation with organizational goals, ensuring measurable business value and impact.
A key responsibility of this role would include the ability to understand, inventory, prioritize and define implementation path for AI & ML opportunities within the ERP (Embedded AI which could be Platform Native or Integrated into the platform) or external to the ERP (third party or custom build solutions bringing in data from multiple sources for diverse user base. These opportunities would be identified and managed in partnership teams & leaders across FP&SC.
Job Overview:
The Principal AI Product Manager, Technical role combines visionary leadership, deep technical expertise, and strategic thinking to design, build, and deliver AI and ML-driven products with measurable business value and customer impact. Operating at the intersection of technology, data science, and business needs, this role requires a strong understanding of AI/ML technologies and their integration with ERP systems, particularly Oracle ERP.
The ideal candidate has hands-on experience in conceptualizing, developing, and scaling production-grade AI/ML solutions. They excel at aligning technical innovation with business objectives, crafting strategies that maximize the impact of AI-driven ERP automation and driving their successful execution in collaboration with cross-functional teams.
Job Responsibilities:
Vision, Strategy, and AI/ML Expertise
Own the end-to-end product vision and strategy for AI/ML products or features, ensuring alignment with organizational goals in ERP for Finance, Procurement, and Supply Chain (FP&SC).
Collaborate with stakeholders to identify business challenges and opportunities that can be addressed using AI/ML solutions within Oracle ERP.
Categorize opportunities best suited to be solved with AI/ML within the ERP or externally.
Lead the implementation of the identified AI/ML features within the Oracle ERP.
Conduct analysis of quantitative and qualitative data to define product success metrics, including model performance, business impact, and ROI.
Leverage a strong understanding of AI/ML technologies (e.g., supervised/unsupervised learning, neural networks, LLMs, RAG pipelines, etc.) to identify opportunities for ERP automation and intelligent process optimization.
AI/ML Product Development and Lifecycle Management
Guide the product development lifecycle with Oracle product leadership, from ERP data exploration and product prototyping to production deployment and ongoing optimization.
Work closely with the implementation team to deploy & manage AI & ML features within Oracle ERP environments.
Develop and prioritize product backlogs with clear user stories, acceptance criteria, and technical details tailored for AI/ML-driven ERP solutions.
Establish processes to measure and improve the quality, accuracy, and reliability of AI/ML capabilities in ERP production environments.
Impact Measurement and Success Metrics
Define and track metrics that measure the value and impact of AI/ML products within Oracle ERP, including business outcomes, user adoption & retention, and model performance.
Design & conduct experiments, and post-deployment analysis to ensure that ERP-integrated AI/ML solutions meet desired outcomes.
Communicate results and insights to stakeholders, bridging the gap between technical details and business impact.
Customer-Centric Approach
Partner with business teams to understand user needs and translate them into product requirements.
Actively engage with end-users, stakeholders and Oracle teams to gather feedback and refine product features.
Advocate for user-centric design and ensure AI/ML solutions deliver intuitive and impactful user experiences.
Cross-Functional Collaboration and Leadership
Act as the primary liaison between technical teams (data & AI engineering, IT, ERP teams) and non-technical stakeholders (finance, procurement, supply chain).
Lead Agile ceremonies for ERP AI/ML projects, ensuring alignment across teams and managing dependencies.
Collaborate with Oracle ERP vendors, external partners, and research organizations as needed to accelerate product development.
Education
Bachelor’s Degree in Computer Science, Data Science, Engineering, or a related technical field. (Required)
Master's Degree/Advanced degrees or equivalent industry experience preferred.
Work Experience
10 years of experience in technical product management, with a focus on AI/ML or data-driven products in Agile environments.
8 years of hands-on experience with AI/ML technologies, including deploying and maintaining production-grade models in enterprise environments.
Proven track record of leading cross-functional teams to deliver scalable AI/ML solutions with measurable business impact.
Knowledge, Skills, and Abilities
AI/ML Expertise: Deep understanding of AI/ML Development lifecycle concepts and ERP integration, including LLMs, RAG pipelines, fine-tuning, and AI-driven automation within Oracle ERP.
ERP Product Lifecycle Knowledge: Familiarity with the unique challenges of AI/ML integration in ERP, including Oracle Cloud, ERP data models, and AI-powered workflow automation.
Technical Acumen: Strong understanding of ERP architectures and AI scalability in enterprise environments.
Analytical Skills: Proficiency in analyzing ERP data and insights from the usage of AI feature within ERP.
Leadership: Proven ability to lead cross-functional teams, work at all leadership levels, manage priorities, and drive execution in complex ERP AI environments.
Communication: Exceptional ability to translate complex AI/ML and ERP concepts into business value propositions for diverse audiences.
Preferred Certifications
Oracle Cloud AI & Machine Learning Certification
Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM)
Reforge or similar product management certification & training (highly preferred)
Technical certifications in AI/ML, ERP, or cloud platforms (e.g., Associate Azure AI Engineer, any Databricks or Oracle AI certifications)
At least 18 years of age- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes; possible travel once quarterly to Bellevue, WA office.
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $139,700 - $252,000 Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Salary : $139,700 - $252,000
