Principal Program Manager, Technical

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Job Overview

The Principal Program Manager, Technical is accountable for managing technical programs, consisting of multiple tiered, complex projects and processes with high visibility, aggressive schedules and multiple stakeholders. This individual works across teams to implement and deliver technical programs that provide leading edge business technology solutions, product innovations and/or world-class technical infrastructure. This position is viewed by leadership as a trusted advisor/consultant who utilizes in depth industry, business, technical knowledge and Program/Project Management expertise to deliver key results. This position requires a broad technology background, proven leadership track record and ability to collaborate and negotiate effectively with cross-functional partners (including technology and network development teams). The Principal Program Manager, Technical acts as a mentor and lead for other Program and Project Managers within their team and as a liaison with senior functional leadership.

Job Responsibilities:

• Is accountable for and directs others in creation of the program charter and all program communications (mission statement, KPIs, key partner/stakeholder teams, program roadmap/key initiatives). Directs others in the facilitation of team and project/program meetings. Develops definition and measurement of success metrics to objectively quantify project success. Ensures that project execution complies with approved methodology. Ensures that overall program in managed to strategic dates.
• Defines scope of programs, oversees the development of program roadmaps, project plans and schedules, and provides budget oversight for the business group on the program(s). Incorporates strategic factors into Program/Project Scope and recommendations. Influences and manages the factors that create change and scope creep. Can manage and help others to understand the implications of change including legitimate scope shift.
• Identifies potential risks across a broad number of individual projects and programs and establishes communications and mitigations to address them. Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leader and executive level in both planned and as hoc scenarios. Understands what is important to different stakeholders in the business and ensures that their interests are protected as well as the overall program objective through project planning and execution. Serves as a higher-level escalation point for project issues. Works with Director and above level peers to resolve cross-functional project issues.
• Leads cross-functional or multi-team effort in defining budget requirements for a project or program, providing thought leadership into initial financial estimates for the business case. Drives business case generation with finance and the business owner. Plans, identifies and documents the project quality standards. Sets stakeholder and project team expectations and ensures that the deliverables align to business needs. Maintains accountability for the quality of deliverables. Proactively anticipates and mitigates issues that could hinder the quality or timing of the project/program. Communicates any gaps in design and sets realistic expectations on deliverables. Follows through and closes all of the defined exceptions.
• Assembles key players on the program team and nurtures internal working relationships across the enterprise which fosters the development of cross functional teamwork. Delegates program responsibilities and task interfaces, directs, motivates and manages program/project work and resources. Ensures timely activity, integration and productivity of technical support and administers efficient use of resources to meet requirements with clear identification of task completion. Addresses ambiguous responsibilities and manages conflicts to an early resolution and escalation of any unresolved issues. Supports technical solutions ensuring all groups’ responsibilities are included, managing very closely with the technical leaders to ensure alignment.
• Develops and implements process controls ensuring department compliance with corporate and regulatory standards, including budgets, compliance, contract assistance, and day-to-day management of the department business processes and quality standards. Manages contracts and vendors. Acts as a liaison between management and vendor/partners on contract development, execution and vendor management.
  
  
  

Education:

• Bachelor's Degree In Computer Science, Business Administration, Project Management or combination of equivalent experience and education (Required)
  
  
  

Work Experience:

• 7-10 years Industry experience as a project, program or product manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services. (Required)
• 2-4 years Supervisory experience (Preferred)
  
  
  

Knowledge, Skills and Abilities:

• Program Management (Required)
• Project Management (Required)
• Microsoft Project (Required)
• Microsoft Office (Required)
• Communication (Required)
• Product Lifecycle Management (Required)
• Program Analysis (Required)
• Problem Solving (Required)
• Budget Management (Required)
• Leadership (Required)
• Negotiation (Required)
• Project Management Tools: Microsoft Project, Asana, Aha! (Preferred)
  
  
  

Licenses and Certifications:

• Program Management Professional (PgMP) (Preferred)
• Project Management Professional (PMP) (Preferred)
• Scrum Product Owner Certification (CSPO), Agile Certified Practitioner (PMI_ACP) (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $105,400 - $190,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ306408

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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