What are the responsibilities and job description for the Program Manager, Program Office position at T-Mobile?
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
The Program Manager, Program Office is a strategic individual contributor responsible for leading the programs and projects that align with the company's digital transformation and customer experience goals. This role requires an innovative and self-motivated professional adept at managing ambiguity and independently delivering impactful results. They expertly apply program and project management methodologies to design solutions, identify risks and opportunities, and provide actionable recommendations. The Principal, Program Manager builds and fosters cross-functional relationships across Product, Technology, Marketing, Consumer and back-office teams to ensure alignment and drive successful outcomes. Exceptional attention to detail and extensive wireless/technology background is critical to success.
This role is available at our Bellevue, WA, Frisco, TX and Overland Park, KS Headquarters.
Hybrid work schedules of three days in office!
Job Responsibilities:
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ303302
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Job Overview
The Program Manager, Program Office is a strategic individual contributor responsible for leading the programs and projects that align with the company's digital transformation and customer experience goals. This role requires an innovative and self-motivated professional adept at managing ambiguity and independently delivering impactful results. They expertly apply program and project management methodologies to design solutions, identify risks and opportunities, and provide actionable recommendations. The Principal, Program Manager builds and fosters cross-functional relationships across Product, Technology, Marketing, Consumer and back-office teams to ensure alignment and drive successful outcomes. Exceptional attention to detail and extensive wireless/technology background is critical to success.
This role is available at our Bellevue, WA, Frisco, TX and Overland Park, KS Headquarters.
Hybrid work schedules of three days in office!
Job Responsibilities:
- Develop and manage program plans, schedules, and workback plans to meet strategic digital goals.
- Lead the creation, validation, and management of program requirements, ensuring alignment with customer and technical needs.
- Maintain and update RAID logs (Risks, Actions, Issues, Decisions) to monitor and address project risks, opportunities, and dependencies.
- Facilitate cross-functional collaboration by coordinating with internal and external partners to ensure seamless execution and delivery.
- Provide regular status updates, dashboards, and reports to partners, translating complex program information into clear and actionable insights.
- Drive process improvements and implement standard methodologies to enhance program efficiency and effectiveness.
- Bachelor's Degree Bachelor’s degree in Business Administration, Project Management, or a related field
- 2-4 years Proven ability to develop and manage program schedules, requirements, and reporting.
- 4-7 years 4-7 years of experience in program management, including cross-functional leadership and delivering customer-centric projects.
- Tool Management: Expertise in program management tools such as Microsoft Project, Asana, or Jira.
- Analytics Strong analytical skills and ability to run RAID logs effectively.
- Communication Excellent interpersonal, written, and verbal communication skills.
- Progress: Demonstrated ability to build processes in ambiguous environments and adapt to evolving business needs.
- Influence and Negotiation: Proficiency in customer management and conflict resolution.
- Organization Strong organizational and multitasking skills with attention to detail.
- Program Management Professional (PgMP) Strongly Preferred
- Project Management Professional (PMP) Strongly Preferred
- At least 18 years of age
- Legally authorized to work in the United States
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ303302
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Salary : $64,900 - $117,200
