Senior Product Manager, Technical

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Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.

Sr Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. Sr Product Manager, Technical for Billing Conversions will be responsible for working across IT and Business to define the conversion experience, work with IT to identify technical gaps between billers, work with IT to determine technical approaches for addressing these gaps, work with the business to identify approaches for known differences and define conversion capabilities.

No day is the same for the Product Manager, Technical. Day-to-day activities or responsibilities include conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product. Creating the product road map; driving technical delivery end to end; defining scope for releases/product increments. Partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities:

• Owns conversion product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap including technical vision and capabilities.
• Partners with IT Billing teams to complete billing system gap analysis and technical solutions.
• Partners with business, internal/external stakeholders, and Leadership to review all known differences, presenting solution options for consideration driving to the right solution based on impact and cost.
• Conducts analysis of quantitative and qualitative data to identify conversion product solution options or root cause of issues and assess solution options size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Customer evangelist an advocate internally perpetuating the customer-first mindset. Creating a team environment and culture where the team keeps the customer in mind.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
• Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams. Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Manages and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories ‘ready’ for Dev in Team Backlogs.
• Collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment is factored into roadmap.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering, and outside partners and other third parties.
• Also responsible for other Duties/Projects as assigned by business management as needed.
• Education:
• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)
• Work Experience:
• 7 years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience.
• Experience in a Telecom Billing conversion, identifying the gaps between the billing platforms, identifying options to close the gaps and working across the enterprise to reach an aligned approach while balancing the costs and benefits.
• Knowledge, Skills and Abilities:
• Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
• Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
• Agile Project Management Experience with Agile backlog/project management tools.
• Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
• Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
• Communication Proven ability to communicate with Leadership effectively and efficiently, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
• Technology Deep understanding of platform technologies and components such as security, performance, optimization, API integration. Advanced knowledge of full technology stack on which your assigned product runs.
• Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
• Integration Knowledge and experience with integration patterns, APIs, and protocols such as REST, EDI, SOAP, etc.
• Licenses and Certifications:
• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ303188

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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