Sr Manager, Asset Protection

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Job Overview

At T-Mobile, our employees are our most important asset. The Senior Manager Asset Protection (SMAP) provides strategic leadership to Field AP Managers, supporting efforts across all retail channels. This role not only embraces a digital-first mindset, it delivers ideas, tools, and resources that leverage AI-driven tools and innovative strategies to enhance safety, reduce shrink, improve investigations, and training. The SMAP collaborates cross-functionally including retail, legal, fraud, CEC, Engineering, and business continuity—to transform the business versus simply running the business. A culture of forward-thinking and continuous improvement is key to protecting assets in today’s dynamic environment. This leader will primarily focus on delivering the playbook of the future versus running the traditional playbook of the past. Must be skilled in translating business needs into functional tech requirements.

Job Responsibilities:

• Lead the activities and the delivery of field AP services throughout the assigned transformation areas (retail, CEC, engineering assets, digital)
• Inspire performance excellence on the part of all staff members.
• Develop and assist with asset protection transformation education and awareness training for T-Mobile employees and AP team.
• Develop and execute strategies and policies in conjunction with the Director of AP, to ensure AP programs are progressive and aligned the company direction.
• Drive process compliance with all corporate program standards and achieve maximum results.
• Also responsible for other Duties/Projects as assigned by business management as needed.
  
  
  

Education and Work Experience:

• Bachelor's Degree (Preferred)
• 3 plus years Retail Mutli-Unit asset protection/Retail Multi-Unit asset protection experience. (Required)
• 4-7 years Management experience or additional relevant experience. (Required)
• 1-3 years Proven ability to leverage AI and digital technologies to enhance asset protection practices with a focus on innovation, automation and data driven decision making.(Required)
• 1-3 years Proven ability to map, assess, and re-engineer workflows. (Required)
  
  
  

Knowledge, Skills and Abilities:

• Organizing-Highly organized and goals focused with an ability to organize groups (Required)
• People Management-Demonstrated people management experience (Required)
• Digital and Analytical Acumen-Strong understanding of exception-based reporting systems and digital tool rollouts (Preferred)
• Asset Protection/Loss Prevention-Deep understanding of loss prevention strategies and implementation (Required)
• Confidentiality-Ability to maintain the integrity of confidential information. Exhibit solid understanding of individual and department goals as well as an in-depth understanding of business operations.(Required)
  
  
  

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $106,300 - $191,700

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ308638

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.