Sr. Manager, Bus Sales Implementation - SMB & Mid-Market Central Region

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!


Job Overview

In this position, the Sr. Manager will lead and coach a team of managers responsible for ensuring T-Mobile meets all commitments and requirements during the implementation process. Owning the vision and strategy for this national team while supporting our sales leaders, employees, and high-value TFB customers, Sr. Manager will be innately customer focused and able to balance competing trade-offs between customer experience and operational complexity. Sr. Manager will also be an intrapreneur within Implementation Management, challenging the status quo to drive improvement within the organization and TFB.

Job Responsibilities:

• Lead a national team of Managers and Implementation Specialists (IS) supporting all markets across Government and Direct Sales
• Develop working relationships with key senior TFB sales and operations leaders to execute on national support, growth, implementation, and retention strategies.
• Establish working relationships with cross-functional groups such as marketing, legal, sales, and customer care to create a positive customer experience.
• Continually evaluate TFB’s implementation processes in order to optimize sales rep productivity, meet customer deliverables, decrease calls to care, and increase customer satisfaction.
• Establish and measure KPIs by providing analyses and reporting on trends and activities needed to meet the overall objectives of key senior-level TFB leaders.
• Develop and expand a management team through coaching and performance evaluation to more effectively support TFB’s growing sales force and product portfolio
• Manage projects which define, review, and deliver on program/support/operations plans
• Work across the organization to develop a consistent support and implementation strategy
• Ensure personal and professional development of staff by coordinating resources, support, and training
  
  
  

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
  
  
  

Work Experience:

• More than 10 years Business experience including prior customer portfolio management in either customer service, operations, or sales (Preferred)
• 4-7 years People management experience (Preferred)
• Telecom experience (Preferred)
  
  
  

Knowledge, Skills and Abilities:

• Successful and proven track record of building and leading high-quality, high-impact teams (Preferred)
• Superior communication, presentation, and interpersonal skills with the ability to articulate T-Mobile’s Implementation value proposition (Preferred)
• Ability to win others’ backing for concepts, plans, and solutions (Preferred)
• Aptitude for listening to others’ concerns and presenting views which will foster collaboration (Preferred)
• Alignment of organization’s strategic priorities with the direction and strategic priorities of T-Mobile (Preferred)
• Effective development and support of new or improved products, processes, or technology (Preferred)
• Ability to create strategies to balance short-term requirements with long-range business plans and objectives (Preferred)
• Sustained familiarity with related market trends and general developments within customer’s industry, as well as within the wireless industry (Preferred)
  
  
  

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $105,100 - $189,600

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ299831

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.