Sr Operations Manager, Wholesale

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Job Overview

• Defines the technical experience vision for the Wholesale partner to align with overarching business objectives. Apply understanding of a wholesale provisioning and billing platform that serves a critical portion of the business to contribute to planning for scalability, sustainability, and future development of systems and solutions.
• Responsible for identifying systematic opportunities to improve wholesale partners experience and reduce the administrative time spent within core systems and applications, initiating and leading cross-functional projects to drive continuous improvement and creating an experience within systems that gets the business development team leveraging more single sources of truth in how we use and manage data.
• Interact with departmental leadership teams and act as a liaison between cross-functional technical, Frontline organizations and Wholesale Partner in support of system requirements, design strategies, and successful implementations from concept through launch, and ongoing production support.
• Drives the connection of strategy to best in class operational excellence.
• Aligns stakeholders and initiatives across the business, promotes reusable design, challenges the status quo, frames decisions, negotiates good outcomes and does what it takes to execute on the line of business strategy.
• Plays a key role in shaping T-Mobile's Wholesale line of business day to day operations by applying expertise in strategic analysis, business architecture, functional, technical, and organizational interdependencies.
• The Senior Operations Manager is a key leader and owner of operational functional areas as part of the day-to-day execution of Wholesale commercial Agreements and key to delivering a best-in-class customer and end user experience.
• Develop and deliver an exceptional Wholesale system experience in support of business strategy by applying deep subject matter expertise of systems and platforms to execute on program and/or system level initiatives.
• Serve as a functional lead for specific and operational areas; this role is ultimately responsible for planning and preparation for any change that impacts the system experience, composite service, and operational efficiencies.
  
  
  

Job Responsibilities:

• Demonstrates ability to be a thought leader in wholesale processes and scaling of new and useful ideas. Optimizes separate technologies and assets to optimize the flow of products and services through entire wholesale business.
• Captures the tactical and strategic business goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance. Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports, and executive review documents.
• Enables consistent definition and composition of scope by domain process, experience, or capability.
• Applies and uses business modeling methods to ensure results-oriented deliverables that can be leveraged and reused as a resource available to the Wholesale business unit. Develops business architecture artifacts including process documentation, business requirements, and roadmaps for the wholesale experience.
• Communicates complex provisioning and overall wholesale architecture concepts and processes in a straightforward way that demonstrates practical application and value to both business and Wholesale partner. Ensures that documentation is collected, categorized and available to the team for reuse as appropriate in different projects.
• Leads moderate to complex initiatives. Organize, conduct and facilitate cross functional team meetings.
• Collaboratively defines and drives a cross-functional experience for Wholesale Partners. Works with other product managers and management to identify and address cross-project dependences. as well as support back-office teams Ops forum across Biz Dev with contractual obligations
• Monitor, report and present operational performance as it relates to service objectives for assigned MVNO Partners. Develop Key Performance indicators for specific accounts to proactively identify issues.
• Partner with the Product development team to identify service or performance gap contributing to poor performance or/and to improve performance of the relationship.
• Partners with product and technical teams for system and network updates/changes
  
  
  

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree or equivalent work experience ( Required)
  
  
  

Work Experience:

• 7 years of experience in as a business owner or product owner role
• 2-4 years IT or Engineering knowledge and/or experience as it pertains to service provisioning and usage generation.
• 2-4 years Prior experience working in wholesale/TFB
  
  
  

Knowledge, Skills and Abilities:

• Business Process: Expert understanding of business process and system process within telecom multiple knowledge areas (Required)
• Communication: The ability to articulate the relationship between customer experience and business results (Required)
• Applications: Experience with application support (Required)
• Cross Functional Relationships: Proven track record of strong cross functional skills and experience to bridge the gap between technology and business operations to enable organizations to make effective decisions (Required)
• MS Office Suite: Proficient in MS Office - specifically Excel, Word, Power Point (Required)
• Leadership: An individual who is highly visible and has strong leadership qualities with excellent ability to prioritize, plan, and direct the department. (Required)
• Finance: Detail oriented with an Accounting or Finance background (Required)
• Product Knowledge: IT or Engineering knowledge and/or experience as it pertains to service provisioning and usage generation. (Required)
• Project Management: Ability to manage multiple projects concurrently (Required)
• Invoicing: Understands the wholesale invoicing process and business model (Preferred)
• SQL: Proficient in SQL and Power BI. (Preferred)
• Power BI : Proficient in SQL and Power BI. (Preferred)
• Presentations: Expertise and proven confidence presenting to Sr. Leadership (Preferred)
  
  
  

Licenses and Certifications:

• Info Technology Infrastructure Library (ITIL) - Certification in methodologies including ITIL, Six Sigma, Agile, etc. (Preferred)
• Six Sigma - Champion Leadership Certification in methodologies including ITIL, Six Sigma, Agile, etc. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $92,800 - $167,400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ308506

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.