What are the responsibilities and job description for the Service Advisor position at T.P. Howard's Plumbing Co., Inc.?
Job Title: Service Advisor
Job Description:
We are seeking a dedicated and professional Service Advisor to be the first point of contact for our customers. In this role, you will answer incoming calls, ask the right questions to fully understand customer plumbing needs, and input that information into our scheduling system. You will work closely with the rest of our dispatch team in the Service Department to ensure smooth operations. Our phones are frequently ringing, so efficiency and the ability to handle a high volume of calls are key.
This position requires excellent communication skills, a positive attitude, and patience. You will need to effectively manage high call volume, interact with customers in a polite and professional manner, and assist in confirming appointments for the following day. As you grow into the role, daily responsibilities may evolve, and you will gain experience in different aspects of the position.
Responsibilities:
- Answer incoming calls and assist customers with their plumbing needs
- Ask probing questions to gather information and provide accurate solutions
- Input customer information into our scheduling system
- Learn and use our dispatch system efficiently
- Collaborate with the dispatch team in the Service Department to coordinate appointments and ensure timely service
- Confirm next-day appointments with customers
- Be knowledgeable about our rates and services when speaking with customers
- Maintain professionalism and a helpful attitude, even during high-stress situations
- Adapt to changing daily responsibilities with increased experience
Skills & Qualifications:
- Previous plumbing experience required
- Strong customer service experience is essential
- Proficient computer skills and ability to learn new systems quickly
- Ability to work in a fast-paced and loud environment
- Excellent communication, active listening, and problem-solving skills
- Ability to ask leading questions to fully understand customer needs
- Must be able to sit/stand for extended periods
- Ability to follow instructions and work effectively with a team
- Background check required
- High School diploma or GED required
- Valid driver’s license required
Schedule:
- Monday – Friday, 8:00 AM – 5:00 PM
- Some weekend work may be required
Compensation:
- Pay is based on experience
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Fairview, NC 28730 (Required)
Ability to Relocate:
- Fairview, NC 28730: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25
